Product Manager | Ecommerce Experience Must

Caterpillar Signs; Gurugram District; On-site; INR 2,400,000 - 3,800,000; Full time

Job summary

Group Bayport is seeking a Product Manager/Owner in Gurugram to own documentation of e-commerce platforms, define product strategy, and drive lifecycle from ideation to delivery. You will write PRDs and user stories, collaborate with engineering, marketing, and customer support, and steer cross-functional teams toward high-impact features for Magento-based platforms.

You will champion a customer-centric approach, track KPIs, and ensure timely, high-quality releases while maintaining thorough

Qualifications

• MBA with proven experience as a Product Manager/Owner in an e-commerce environment.
• Certified Product Manager/Product Owner.
• Experience creating online Knowledge Centre or repositories of product feature documentation (both written and video).
• Hands-on experience with writing PRDs, user stories, and managing end-to-end product development processes.
• Familiarity with agile product development methodologies and sprint management.
• Strong collaboration skills to work cross-functionally with engineering, design, sales, and customer support teams.
• Excellent communication skills, with the ability to articulate complex product features and technical details to diverse audiences.
• Ability to manage competing priorities and deliver results in a fast-paced environment.

Responsibilities

• Define the Product Roadmap: Work closely with leadership and stakeholders to define the long-term product vision, ensuring alignment with the company’s strategic objectives.
• PRDs & User Stories: Write detailed Product Requirement Documents (PRDs) and user stories that clearly outline the functionality, goals, and technical specifications of new features or customizations.
• Agile Methodology: Manage and prioritize the product backlog, working with development teams using agile methodologies to ensure the timely and efficient release of new features.
• Sprint Planning & Delivery: Lead sprint planning sessions, ensuring that development work aligns with business priorities and that feature releases are properly tested and delivered on schedule.
• Liaison Between Teams: Act as the central point of contact between business teams (marketing, sales, customer support) and technical teams (engineering, QA, DevOps), ensuring smooth communication and clear expectations.
• Cross-Functional Team Coordination: Collaborate with UI/UX designers to ensure product designs align with user needs, with developers to ensure technical feasibility, and with customer support to ensure smooth product rollouts.
• Stakeholder Management: Regularly communicate product progress, roadmaps, and key decisions to stakeholders across the organization, ensuring buy-in and transparency.
• User Feedback & Insights: Work closely with customer-facing teams to gather insights on user pain points, feedback, and preferences. Use this information to inform product decisions and feature enhancements.
• Drive Product Improvements: Ensure product updates are consistently addressing customer needs, improving usability, and solving pain points while delivering business value.
• Lifecycle Management: Take full responsibility for the product lifecycle, from ideation to launch, ensuring each phase is executed efficiently and with the highest quality.
• Post-Launch Monitoring & Optimization: Analyse product performance metrics post-launch to identify areas for improvement and ensure the product continues to meet its goals.
• Continuous Improvement: Ensure that the product evolves based on user feedback, data insights, and technological advancements.
• Documentation & Training: Develop training materials and provide guidance to internal teams on new features, changes, or enhancements to ensure seamless adoption and use.
• Data-Driven Decision Making: Define KPIs and other metrics to measure the success of the product and its features, and use analytics to drive decisions.

Skills

Product Management

Agile Methodologies

Stakeholder Management

Communication

PRDs & User Stories

Education

MBA

Certified Product Manager/Owner

Tools

Jira

Figma

Magento

Job description

Role: Product Manager

Location: Gurugram (Sector 32)

About Group Bayport

Group Bayport, headquartered in Atlanta (USA), is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, Neon Earth, Optamark and Northcape.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 2000+ people. Having scaled to USD 150mn in 14 years, we believe we are at the cusp of exponential and disruptive growth ahead.

For more about Group Bayport, please visit

• Website: https://groupbayport.com/about-us/
• LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/

Job Overview

The Product Manager/Owner will take full ownership of documenting our e-commerce platforms, which include Magento and other customized modules and products. This role involves maintaining product documentation, and driving future development through Product Requirement Documents (PRDs) and user stories. The Product Manager/Owner will play a critical role in defining product strategy, managing the product lifecycle, and ensuring successful collaboration between cross-functional teams.

Job Responsibilities

Product Vision & Strategy

• Good in technical knowledge and experience in support centre, observability - logging, monitoring and alerting systems.
• Define the Product Roadmap: Work closely with leadership and stakeholders to define the long-term product vision, ensuring alignment with the company’s strategic objectives.
• Identify Opportunities for Improvement: Proactively identify gaps or opportunities in the current e-commerce platforms and recommend features or enhancements that will improve customer experience and business outcomes.
• Competitive Benchmarking: Stay up-to-date with industry trends, competitor products, and market demands to ensure our platform remains competitive and cutting-edge.

Product Development

• PRDs & User Stories: Write detailed Product Requirement Documents (PRDs) and user stories that clearly outline the functionality, goals, and technical specifications of new features or customizations.
• Agile Methodology: Manage and prioritize the product backlog, working with development teams using agile methodologies to ensure the timely and efficient release of new features.
• Sprint Planning & Delivery: Lead sprint planning sessions, ensuring that development work aligns withbusiness priorities and that feature releases are properly tested and delivered on schedule.

Collaboration Across Teams

• Liaison Between Teams: Act as the central point of contact between business teams (marketing, sales, customer support) and technical teams (engineering, QA, DevOps), ensuring smooth communication and clear expectations.
• Cross-Functional Team Coordination: Collaborate with UI/UX designers to ensure product designs align with user needs, with developers to ensure technical feasibility, and with customer support to ensure smooth product rollouts.
• Stakeholder Management: Regularly communicate product progress, roadmaps, and key decisions to stakeholders across the organization, ensuring buy-in and transparency.

Customer-Centric Focus

• User Feedback & Insights: Work closely with customer-facing teams to gather insights on user pain points, feedback, and preferences. Use this information to inform product decisions and feature enhancements.
• Drive Product Improvements: Ensure product updates are consistently addressing customer needs, improving usability, and solving pain points while delivering business value.

Lifecycle Management

• End-to-End Product Ownership: Take full responsibility for the product lifecycle, from ideation to launch, ensuring each phase is executed efficiently and with the highest quality.
• Post-Launch Monitoring & Optimization: Analyse product performance metrics post-launch to identify areas for improvement and ensure the product continues to meet its goals.
• Continuous Improvement: Ensure that the product evolves based on user feedback, data insights, and technological advancements.

Documentation & Training

• Internal Training & Support: Develop training materials and provide guidance to internal teams on new features, changes, or enhancements to ensure seamless adoption and use.
• Documentation of Future Developments: As the platforms continue to grow, maintain a clear and thorough documentation trail of all future customizations and feature developments for ongoing reference.

Data-Driven Decision Making

• Product Metrics & KPIs: Define key performance indicators (KPIs) and other relevant metrics to measure the success of the product and its individual features.
• Analysis & Reporting: Use analytics tools to track and report on feature performance, making data-driven decisions for product optimizations and future roadmaps.

Job Requirements

Educational Qualification and Experience

• MBA with Proven experience as a Product Manager/Owner in an e-commerce environment, ideally working with Magento and customized product modules for Supply Chain domain for 6+ years of experience.
• Certified Product Manager/Product Owner.
• Strong experience in creating online Knowledge Centre or repositories of product feature documentation (both written and video).
• Hands-on experience with writing PRDs, user stories, and managing end-to-end product development processes.
• Familiarity with agile product development methodologies and sprint management.
• Strong collaboration skills to work cross-functionally with engineering, design, sales, and customer support teams.
• Excellent communication skills, with the ability to articulate complex product features and technical details to diverse audiences.
• Ability to manage competing priorities and deliver results in a fast-paced environment.

Technical Skills

• Hands-on experience on tools like Jira, Figma etc.
• Prior experience with Magento, e-commerce platforms, or other customized web modules.
• Experience with UX/UI best practices and data analytics for product management.
• Experience working in a scaling company or startup environment.

Behavioral Skills

• Strategic thinking
• Planning and organizing
• Interpersonal Skills
• Stakeholder management
• People Leadership
• Innovation and Creativity
• Attention to detail