Product Manager, Agentic, Customer Engagement

Google LLC; Hyderabad; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Google LLC in Hyderabad seeks a seasoned Product Manager to guide cross-functional teams from ideation to launch for enterprise AI products. You will bridge technical and business goals, turning user needs into actionable plans and driving features for high-scale systems.

The role requires 3+ years in product management, experience shipping agentic AI solutions, and a proven ability to collaborate with Sales, Analytics, and Operations teams in a global environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 3 years of product management or related technical experience.
• At least 1 year taking technical products from ideation to launch.
• Experience building agentic AI technologies.

Responsibilities

• Define and advocate the product goal, strategy, and roadmap for features and quality of the Cases AI Agentic system.
• Prioritize the product backlog, make trade-off decisions, and manage the product lifecycle from concept to launch and iteration. Translate user needs and business requirements into detailed PRDs, user stories, and specifications.
• Collaborate deeply with Engineering, UX Designers, UX Researchers, and Technical Program Managers to ideate, design, and deliver innovative solutions.
• Engage with key stakeholders and users including Sellers, Analysts, and GBO partners to understand their needs, pain points, and opportunities.
• Communicate product plans, progress, and results to stakeholders, leadership, and cross-functional partners across CE and its ecosystem.

Skills

3 years product management

1 year end-to-end product launch

Experience building agentic AI tech

Education

Bachelor's degree or equivalent practical experience

Master's degree in tech or business (preferred)

Job description

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in product management or a related technical role.
• 1 year of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
• Experience building aentic technologies.

Preferred qualifications:

• Master's degree in a technology or a business related field.
• 2 years of experience in a business function or role (e.g., strategic marketing, business operations, consulting).
• Experience working on products in the Enterprise Business Intelligence (BI), data analytics, or internal tooling space.
• Familiarity or foundational experience with Generative AI, Large Language Models (LLMs), and AI-motivated chat or automated tools.
• Proven capability to execute and launch features successfully in a highly cross-functional environment (e.g., working with Sellers, Analysts, and Operations teams).

About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Customer Engagement (CE) is a team within Ads focused on providing tools and products to enable Google to intelligently engage customers and help them succeed at scale. Our solutions cover marketing, business, and support for the Ads business and also customer support for Google's consumer ecosystem with many of those products serving more than 1B monthly users like YouTube, Play, Hardware, Photos, Maps, Search, and Gmail to name a few. The team drives the design and development of agentic Artificial Intelligence (AI) systems that transform how support practitioners engage with customers through automated, intelligent conversations. Our tools manage contextualized diagnosis, multi-step troubleshooting, resolution, and communication with human agents in the loop.

Responsibilities

• Define and advocate the product goal, strategy, and roadmap for features and quality of the Cases AI Agentic system.
• Prioritize the product backlog, make trade-off decisions, and manage the product lifecycle from concept to launch and iteration. Translate user needs and business requirements into detailed Product Requirements Documents (PRDs), user stories, and specifications.
• Collaborate deeply with Engineering, User Experience (UX) Designers, UX Researchers, and Technical Program Managers to ideate, design, and deliver innovative solutions.
• Engage with key stakeholders and users including Sellers, Analysts, and Global Business Organization (GBO) partners to understand their needs, pain points, and opportunities.
• Communicate product plans, progress, and results to stakeholders, leadership, and cross-functional partners across CE and its ecosystem.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.