Product Manager

Ship Global Express; New Delhi; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Ship Global Express in Delhi is seeking an experienced Product Manager to lead logistics-focused product initiatives. You will gather requirements from customers, operations, sales and support, translate them into BRDs and PRDs, and collaborate with engineering and QA in an Agile environment to deliver value.

You will mentor Associate and Product Managers, drive roadmap execution, and use MySQL for data-driven decisions.

Qualifications

• MBA or equivalent degree required.
• 4–5 years of Product Management experience.
• Daily use of AI tools as part of core product workflows.
• Strong proficiency in MySQL (mandatory).
• Proven experience mentoring or leading Product Managers.
• Hands-on experience working with engineering and QA teams in Agile environments.

Responsibilities

• Gather and analyze requirements from customers, operations, sales, support, and internal stakeholders.
• Create, own, and maintain BRDs and PRDs with clearly defined scope, workflows, edge cases, acceptance criteria, and success metrics.
• Drive continuous product and process improvements, especially focused on logistics operations efficiency, accuracy, and scalability.
• Prioritize features and enhancements aligned with business goals and operational KPIs.
• Partner with leadership to execute the product roadmap effectively.
• Build and maintain structured customer and operations feedback loops using tickets, calls, analytics, and reviews.
• Serve as the primary point of coordination between engineering, QA, design, operations, sales, and support teams.
• Work with development teams to clarify user stories, business rules, integrations, and edge cases; participate in sprint ceremonies.
• Lead UAT, bug triaging, and release sign-offs; ensure high-quality releases with minimal disruptions.
• Use MySQL to analyze product usage, logistics flows, SLA adherence, and operational performance; translate data into actionable product decisions.
• Mentor and review work of Associate PMs; establish standards for requirement quality and stakeholder communication.

Skills

Product management

Mentoring/leading PMs

Agile

Excellent communication

BRD creation

Education

MBA

Tools

MySQL

Job description

Key Responsibilities:

1. Requirement Gathering & Analysis

• Gather and analyze requirements from customers, operations, sales, support, and internal stakeholders.
• Translate complex business and operational needs into clear, actionable, and development-ready requirements.
• Use AI tools daily to synthesize inputs, identify patterns, and enhance requirement quality.

BRD & PRD Ownership:

• Create, own, and maintain BRDs and PRDs with clearly defined scope, workflows,edge cases, acceptance criteria, and success metrics.
• Ensure documentation enables smooth execution for engineering and QA teams.
• Apply AI-assisted analysis to refine problem statements and solutions.
• Product Improvement & Roadmap Execution
• Drive continuous product and process improvements, especially focused on logistics operations efficiency, accuracy, and scalability.

• Prioritize features and enhancements aligned with business goals and operational KPIs.
• Partner with leadership to execute the product roadmap effectively.

Customer Feedback & Feedback Loop Creation

• Build and maintain structured customer and operations feedback loops using tickets, calls, analytics, and reviews.
• Convert feedback into prioritized product enhancements.
• Close the loop by communicating outcomes to stakeholders and customers.

Cross-Functional Communication

• Serve as the primary point of coordination between engineering, QA, design, operations, sales, and support teams.
• Ensure clarity on priorities, dependencies, timelines, and delivery expectations.
• Proactively identify and resolve cross-functional blockers.

Development Team Communication & Agile Execution

• Work closely with development teams to clarify user stories, business rules, integrations, and edge cases.
• Actively participate in sprint planning, grooming, reviews, and retrospectives.
• Ensure execution stays aligned with defined requirements and operational needs.

QA & Release Management

• Collaborate with QA teams to define test cases, acceptance criteria, and validation scenarios.
• Lead UAT, bug triaging, and release sign-offs.
• Ensure high-quality releases with minimal operational disruptions.

Data Analysis & MySQL Proficiency

• Use MySQL extensively to analyze product usage, logistics flows, SLA adherence, and operational performance.
• Independently write complex queries to identify bottlenecks, trends, and improvement opportunities.
• Translate data insights into actionable product decisions.

Team Leadership & Mentorship

• Mentor, coach, and review work of Associate and Product Managers.
• Establish standards for requirement quality, stakeholder communication, and execution discipline.
• Drive capability building and continuous improvement within the PM team.

Mandatory Requirements

• MBA or equivalent degree from a reputed college.
• 4–5 years of Product Management experience
• Daily use of AI tools(ChatGPT, Gemini, NotebookLM ) as part of core product workflows
• Strong proficiency in MySQL (mandatory)
• Proven experience mentoring or leading Product Managers
• Strong experience in BRD & PRD creation
• Hands-on experience working with engineering and QA teams in Agile environments
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Prior experience working in Logistics, Supply Chain, Shipping, or Operations-heavy platforms
• Demonstrated impact on operational efficiency, SLA improvement, cost optimization, or automation
• Experience building products that support order processing, tracking, reconciliation, billing, or partner integrations
• Familiarity with logistics KPIs such as TAT, SLA, RTO,NDR, reconciliation accuracy,and cost per shipment

What Success Looks Like

• Operationally impactful product improvements in logistics workflows
• Data-backed decisions driven through MySQL insights
• High-quality PRDs with minimal rework
• Smooth cross-team execution and high release quality
• well-mentored, high-performing product management team
• Consistent, effective use of AI to improve productivity and outcomes