Product Manager

Burlington English; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Burlington English is looking for a Product Manager in Jaipur, Rajasthan to oversee product development and engage with customers. The role involves conducting teacher training and collaborating with the sales team to maximize product usage and client satisfaction.

This position requires a deep understanding of market trends and excellent communication skills to ensure successful product implementation and ongoing client support.

Qualifications

• Proven experience in product management and overseeing product development.
• Strong understanding of market trends and audience preferences.
• Excellent communication skills for collaboration with teams.

Responsibilities

• Oversee the development and positioning of products.
• Conduct refresher training for teachers.
• Provide ongoing support and engagement for clients.
• Collaborate with sales teams for insights.

Skills

Product management

Customer engagement

Data analysis

Training and development

Job description

Responsible for overseeing the development, and positioning of the product. Delivering Product demonstrations and handholding enabling our customers to successfully install and use our products. This role requires a deep understanding of market trends, audience preferences, and strategies to drive success. The Product Manager will collaborate with sales and training teams while maintaining high-quality standards.

B. Key Deliverables and Responsibilities:

• Planning and conducting refresher product training for teachers.
• Fortnightly report on usage for the Product specialists & ensuring maximum usage basis the set benchmarks.
• Share the customer feedback with the editorial team for product improvement.
• Retention of the Existing Customers
• Ongoing client support and engagement
• To ensure all service Parameters are monitored and tracked and accurately delivered
• Responsible for service internal customers/ New updates on product and services.
• Identify new freelance trainers for the onboarding process.
• Collaborate with sales team on data-driven insights to maximize profitability and reach.
• Track and Increase product usage

a) Supervision:

• Reports to PM Head

b) Budgetary Guidelines/ Limitations:

• Shared ownership of retention and upskilling

c) Performance Measures / Goals

• Retention %
• Cross-selling and Upselling %
• Customer Satisfaction Index
• Usage of product
• Collaboration Efficiency with sales teams