Product Manager

Techblocks; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Techblocks in Hyderabad is seeking an experienced Product Manager/Staff Product Manager to drive the product domain strategy and own the lifecycle from ideation to launch. You will coordinate with UX, engineering, data analytics, marketing, loyalty, and store operations to deliver on our OKRs and KPIs.

You will set KPIs, craft roadmaps, lead cross-functional teams, and analyze data to continuously improve customer journeys.

Qualifications

• 6+ years of product management experience in ecommerce with AI exposure.
• Strong experience in driving omnichannel digital journeys and integrating digital with in-store operations.
• Proven ability to own end-to-end product lifecycle and manage cross-functional teams.
• Excellent communication skills and ability to present to VP/C-level teams.

Responsibilities

• Create domain strategy and plan product roadmaps aligned with company OKRs/KPIs.
• Lead lifecycle from requirements, research, UX/UI designs, specifications, to launch and post-launch metrics.
• Collaborate with product development, engineering, analytics, marketing, loyalty, and store ops.
• Write scripts for demos and demonstrate product features to stakeholders.
• Identify patterns in data to improve customer experiences and ROI across domains.

Job description

The Product Manager/Staff Product Manager is a high performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.

Roles and Responsibilities:

• Create new metrics to measure customer insights, as needed
• Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
• Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
• Push for solutions that test boundaries of industry trends and anticipate customer needs
• Set priorities for multiple projects
• Ensure front-end product design is successful
• Ability to write scripts for demos and demonstrate onstage product features
• Identify patterns in complex datasets and develops practical modes

How you'll make an impact

• Plan product launches considering the overall product/tech roadmaps, retail industry and calendar anticipated customer reactions, etc.
• Driving product lifecycle from requirement definitions, research, ux/ui designs, establishing KPIs, technical specs, development, to launch activities and post-launch metrics analysis and iterations.
• Create opportunity assessments and global ROI calculations for proposed strategies in their domain
• Identify corner cases astutely
• Steer technical designs toward architectural patterns and high reliability
• Understand and manage risks and dependencies
• Deliver high-quality products with upfront risk assessments and mitigation strategies
• Lead data analysis for their domain
• Evaluate global impact by creating a hypothesis, executing tests, and analyzing results

Who you'll be working with

• Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
• Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
• Collaborate across boundaries to build strategic relationships and achieve common goals
• Work collaboratively with Business Team and manage expectations of scope and requirements

Required Skills Sets:

• 6+ years of product management experience in a Ecommerce industry and exposure to AI (Retail/ ecommerce is mandatory)
• Strong retail/eCommerce product experience, covering customer-facing digital journeys and omnichannel/O2O experiences connecting digital with in-store operations.
• Experience with conversion and digital merchandising optimization, including booking/purchase funnels, personalization, recommendations, pricing, promotions, and experimentation.
• Experience with loyalty, customer lifecycle, and post-purchase experiences, including rewards, vouchers, customer accounts, lifecycle communications, and Customer Care tooling.
• Comfortable owning platform and integration-heavy products, including configurable platforms, APIs, third-party/vendor integrations, catalogs, and cross-system data flows.
• Strong end-to-end product ownership, working across UX, Engineering, Analytics, Marketing, Loyalty, Store Ops, Customer Care, Legal, Security, and other business teams.
• Experience in taking a product from ideation to execution and successful delivery.
• Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
• Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
• Excellent technical skills
• Excellent written and verbal communication skills, including an engaging presentation style
• Experience in communication to VP and C+ level: Tech, Business, Finance/Corp

Good to Have:

• Familiarity with programming languages
• Define product strategy by connecting the dots
• Make product decisions without ambiguity in collaboration with the team
• Manage important stakeholders across the organization while leading initiatives
• Decision-making and accountability/ownership is critical
• One point of executive customer engagement for a large portfolio