Product Manager

Avaamo; Bengaluru; On-site; INR 3,600,000 - 5,400,000; Full time

Job summary

Avaamo, a pioneering disruptor in enterprise conversational AI, seeks a Product Leader to shape strategy, gather customer insights, and steer end-to-end product initiatives. You will drive long- and short-term roadmaps, align with leadership, and own market-facing messaging.

Collaborating with design, engineering, and sales, you’ll translate requirements into compelling releases, evangelize the vision, and accelerate go-to-market for global customers.

Qualifications

• Bachelor’s degree in computer science or related field; Masters preferred.
• 5+ years of product experience in enterprise software with evangelizing to global 1000 customers.
• Deep understanding of enterprise buyers needs and conversational AI, ML, and data science.
• Experience with Contact Center products, Voice products.
• End-to-end product lifecycle experience from planning to training sales.
• Excellent communication and ability to evangelize to internal and external audiences.
• Strong analytical mindset and data-driven decision making.
• Collaborative and consensus-building skills.
• Understanding of user-centered design: journey mapping, personas, pain statements, UX.
• Knowledge of APIs, middleware, and integrations.
• Background in ML and data mining; unsupervised/supervised learning a plus.

Responsibilities

• Understand evolving conversational AI landscape and capture customer requirements.
• Define and drive Avaamo’s product strategy and roadmap.
• Lead product definition, requirements analysis, and documentation.
• Collaborate with leadership, development and design to maintain roadmap.
• Validate direction by engaging customers and stakeholders.
• Produce product collateral and partner with sales/marketing for GTM.
• Evangelize the product vision to customers, partners and stakeholders.

Skills

Communication skills

Analytical mindset

Data-driven

Collaboration

User-centered design

APIs integration

Machine learning basics

Enterprise software experience

Education

Bachelor’s degree in computer science or related field

Masters preferred

Tools

Contact Center products

Voice products

Job description

Your responsibilities will be end-to-end, from understanding the evolving conversational AI landscape, interacting with customers, capturing customer requirements, managing long term roadmap and short term product releases, and ultimately taking responsibility for successfully being market aware and driving customer-oriented requirements

Define and drive Avaamo’s product strategy based on the conversational AI landscape, competitive analysis, and customer needs

Lead product definition, requirements analysis, documentation of requirements, and product positioning

Work closely with leadership and development and design teams to develop and maintain a product roadmap

Validate product direction by interacting with customers and internal stakeholders

Produce product collateral and messaging, and partner with sales and marketing to accelerate go-to-market

Constantly evangelize the conversational ai vision, roadmap plans and product decisions to customers, partners and stakeholders are aligned and have context

Requirements

Bachelor’s degree in computer science or related field/Masters preferred

5+ years of product experience in enterprise software and at least two evangelizing to global 1000 customers

Deep understanding of needs of enterprise buyers and solid knowledge of conversational AI protocols, Machine learning, and Data Science

Experience with Contact Center products, Voice products

Proven experience with the full lifecycle of product releases, from planning, gathering requirements, prioritization to working with development for building the product, and training sales

Amazing communication skills to effectively evangelize the product and technology to both internal and external audiences

Strong analytical mindset and a data-driven approach for solving complex business problems

Collaboration and consensus-building skills

Understanding of user-centered design principles such as journey mapping, persona identification, pain statements, user experience

Good grasp and understanding of business applications and their APIs, middleware, and integration

Background on machine learning and data mining with a broad understanding of unsupervised and supervised learning methods is a plus.

About Avaamo

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific high impact problems in the enterprise. Avaamo is building fundamental AI technology across a broad area of neural networks, speech synthesis, and deep learning to make conversational computing for the enterprise a reality. With over 100+ enterprise customers supporting leading brands in financial services, healthcare, retail, and insurance. Avaamo is currently deployed in 40+ countries.