Product Management - Product Manager - Telco

Paytm; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Paytm’s Telco Team is seeking a mid-level Product Manager to drive the lifecycle of telco services, gather requirements, and collaborate with Engineering, QA and Support. You will monitor service health, investigate incidents, and contribute to documentation and testing of new features.

The role requires 2–5+ years in telecom/fintech, strong analytics, and stakeholder management. MBA preferred; based in Dadri, Uttar Pradesh with on-site work expectations.

Qualifications

• B.E. Electronics & Telecommunications graduate.
• 2–5+ years in telecom/fintech/digital payments with telco ecosystem knowledge.
• MBA from a Tier-1/2 institute preferred.
• Experience in partnerships, category growth or product management; strong analytical skills.
• Excellent stakeholder management and negotiation skills.

Responsibilities

• Assist in gathering basic business requirements for Telco services.
• Support documentation of functional specifications and user stories.
• Learn and contribute to the product lifecycle of assigned services.
• Monitor performance and health of live Telco services.
• Assist in initial investigation of operational issues and incidents.
• Support creation and maintenance of operational documentation.
• Learn and utilize service monitoring tools and platforms.
• Participate in testing of new service features or deployments.
• Contribute to routine daily operations tasks.
• Collaborate with cross-functional teams (Engineering, QA, Support).
• Develop understanding of Telco protocols and service delivery.
• Enhance skills in data analysis, reporting, and troubleshooting.

Skills

Analytical thinking

Problem solving

Stakeholder management

Negotiation skills

Education

B.E. Electronics & Telecommunications

MBA (Tier-1/2 preferred)

Job description

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About Telco Team:

Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s.

Our Key Offerings are divided into 5 broad categories as follows:

• Entertainment
• Digital Platforms
• CVM Solutions
• Enterprise Services
• Financial Platforms

One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more.

Key Responsibilities:-

• -Assist in gathering basic business requirements for Telco services.
• -Support documentation of functional specifications and user stories.
• -Learn and contribute to the product lifecycle of assigned services.
• -Monitor performance and health of live Telco services.
• -Assist in initial investigation of operational issues and incidents.
• -Support creation and maintenance of operational documentation.
• -Learn and utilize service monitoring tools and platforms.
• -Participate in testing of new service features or deployments.
• -Contribute to routine daily operations tasks.
• -Collaborate with cross-functional teams (Engineering, QA, Support).
• -Develop understanding of Telco protocols and service delivery.
• -Enhance skills in data analysis, reporting, and troubleshooting.

Qualification Required:-

• - B.E. Electronics & Telecommunications graduate.
• - 2–5+ years of experience in telecom, fintech, or digital payments Strong understanding of telco ecosystem (recharges, plans, APIs, billing systems)
• - Proven experience in partnerships, category growth, or product management. Strong analytical and problem-solving skills.
• - Excellent stakeholder management and negotiation skills. MBA from a Tier-1/2 institute preferred.

Why join us?

• A collaborative output driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity.