Product Intern

Keka Technologies Private Limited; Gurugram District; On-site; INR 223,200 - 334,800; Full time

Job summary

Keka Technologies Private Limited is seeking a Product Intern to enhance the post-order experience for customers. This role involves managing functionalities from order confirmation through delivery, returns, and complaints, working to ensure customer retention and satisfaction.

The ideal candidate should have strong customer empathy, be comfortable with ambiguity, and possess communication skills to interact effectively across functions. The internship will span 6 months and is based in Gurgaon.

Qualifications

• Currently pursuing a degree in Engineering, preferably in Computer Science or a related field.
• Certifications in product management or CX design are a plus.

Responsibilities

• Manage functionalities related to the post-sale product experience — order tracking, delivery communication, cancellations, and refunds.
• Build proactive communication flows that keep customers informed without them having to reach out.
• Design self-service capabilities that resolve the majority of post-sale queries without agent intervention.

Skills

Product Management

Customer Empathy

Customer Experience (CX)

User Journey Mapping

Education

Currently pursuing a degree in Engineering, preferably Computer Science

Job description

JD Product Intern — Post-Order Experience

Role Overview

We are looking for a Product Intern who will own the product experience after a customer has made a purchase. This is a role for someone who believes that the real product experience begins at checkout and that retention, loyalty, and advocacy are built entirely in the post-sale journey.

You will own storefront functionalities from order confirmation through delivery, returns, refunds, and complaints working at the intersection of product, operations, CX and technology to build experiences that turn first-time buyers into lifelong customers.

Ideal Candidate Profile

• A sharp customer empathy you think from the user's shoes first, and work backward to the solution
• Are comfortable with ambiguity and can break a fuzzy problem into structured hypotheses and experiments
• Can work across functions you won't wait for someone to hand you data, a design, or an answer; you'll go find it
• Communicate with clarity in writing, in decks, and in conversations with engineers, ops teams, and business stakeholders
• Have a bias for speed you'd rather ship a scrappy solution, learn, and iterate than wait for perfect
• Are curious about systems - how does an order actually move from placed to delivered? What breaks and why? You want to know.
• Bonus: You've built something a side project, a tool, a prototype, an experiment that shows you can take an idea from 0 to 1
• You are someone who gets bothered when a product experience feels incomplete. You've placed an order online and instinctively noticed what the confirmation page could have done better or wondered why the refund took 7 days with no update. You care about the details that most people overlook.

What You Should NOT Apply If

• Require heavy supervision or a rigid structure to work effectively.
• Are uncomfortable working in a fast-changing, high-pressure environment.
• Don’t enjoy working on high-impact projects with tight timelines.

Skills Required and Qualifications

• Currently pursuing a degree in Engineering, preferably Computer Science or a related field
• Certifications in product management or CX design are a plus
• Product Management
• Customer Empathy
• Customer Experience (CX)
• User Journey Mapping

What You Will Do

• Manage functionalities related to the post-sale product experience — order tracking, delivery communication, cancellations, and refunds
• Build proactive communication flows that keep customers informed without them having to reach out
• Design self-service capabilities that resolve the majority of post-sale queries without agent intervention

Internship Duration

6 months

Location

Gurgaon