Product Advisor - Tele Calling

Nexus; New Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Nexus in Navi Mumbai (Airoli) is seeking a dynamic Product Advisor to handle both inbound and outbound customer interactions and drive conversions. The role involves explaining products, understanding customer needs, and managing high-volume calls in a fast-paced environment.

The ideal candidate is a graduate with 2–6 years of telecalling experience, comfortable with 6 days of work and weekend schedules, and proficient in CRM and MS Office tools.

Qualifications

• Graduate in any discipline.
• 2 to 6 years of telecalling/telesales/inside sales experience.
• Experience with inbound and outbound calling, target-driven environments.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Make 200 to 300 calls daily with follow-ups and lead engagement.
• Explain products/services and convert leads into opportunities.
• Maintain CRM records and achieve daily/weekly/monthly targets.
• Coordinate with internal teams to close deals and support customers.

Skills

Excellent verbal communication

Negotiation abilities

High call volume handling

CRM systems knowledge

MS Office

Education

Graduate (Mandatory)

Tools

CRM software

Job description

Position: Product Advisor Tele calling

Experience: 2 to 6 Years

Qualification: Graduate (Mandatory)

Location: Navi Mumbai (Airoli)

Working Days

6 Days Working (Weekends Mandatory)
Weekly Off between Monday to Thursday

About the Role

We are looking for a dynamic and result-oriented Product Advisor to manage both inbound and outbound customer interactions. The candidate will be responsible for handling customer inquiries, making high-volume outbound calls, understanding customer requirements, explaining products/services, and driving conversions. The role requires strong communication skills, sales acumen, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities

• Handle both inbound and outbound customer calls efficiently.
• Make 200 to 300 calls daily including follow-ups and lead engagement activities.
• Attend inbound inquiries and convert leads into business opportunities.
• Explain products, services, and offerings effectively to customers.
• Understand customer requirements and provide suitable solutions.
• Generate, qualify, and nurture leads through telecalling activities.
• Achieve daily, weekly, and monthly sales/conversion targets.
• Maintain accurate records of customer interactions in CRM systems.
• Handle customer concerns and objections professionally.
• Coordinate with internal teams for closures and customer support.
• Ensure a positive customer experience throughout the interaction lifecycle.

Key Skills Required

• Excellent verbal communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Ability to manage high call volumes efficiently.
• Customer-centric approach with strong listening skills.
• Ability to work under pressure and achieve targets.
• Working knowledge of CRM systems and MS Office.

Eligibility Criteria

• Graduate in any discipline.
• 2 to 6 years of experience in Telecalling, Telesales, Inside Sales, Customer Support, or Contact Centre roles.
• Experience in handling both inbound and outbound calling processes preferred.
• Comfortable with 6 days working and weekend working schedules.

Preferred Candidate Profile

• Energetic, self-driven, and target-oriented professional.
• Strong sales and customer engagement mindset.
• Candidates from Real Estate, BFSI, Insurance, Telecom, BPO, EdTech, or similar industries preferred.