Product Advisor - Tele Calling

Nexus; Mumbai; On-site; INR 150,000 - 210,000; Full time

Job summary

Nexus in Navi Mumbai (Airoli) is seeking a Product Advisor Tele calling to manage high-volume inbound and outbound customer interactions. The role requires strong communication, sales aptitude, and the ability to work in a fast-paced, target-driven environment.

The candidate will handle inquiries, explain products/services, and drive conversions while maintaining CRM records and coordinating with internal teams. 6 days/week work schedule and weekend shifts are required.

Qualifications

• Graduate in any discipline.
• 2–6 years in Telecalling, Telesales, Inside Sales, Customer Support or Contact Centre roles.
• Experience with inbound and outbound calling is preferred.
• Willingness to work 6 days a week with weekends.

Responsibilities

• Handle both inbound and outbound customer calls.
• Make 200–300 calls daily including follow-ups.
• Attend to inquiries and convert leads into opportunities.
• Explain products and services to customers.
• Understand customer requirements and provide suitable solutions.
• Generate and nurture leads via telecalling.
• Achieve daily, weekly and monthly sales targets.
• Maintain accurate CRM records and customer data.
• Address customer concerns professionally and coordinate with internal teams for closures.

Skills

Verbal communication

Negotiation

Lead engagement

CRM usage

MS Office

High call volume handling

Education

Graduate

Tools

CRM systems

MS Office

Job description

Position: Product Advisor Tele calling

Experience: 2 to 6 Years

Qualification: Graduate (Mandatory)

Location: Navi Mumbai (Airoli)

Working Days

6 Days Working (Weekends Mandatory)
Weekly Off between Monday to Thursday

About the Role

We are looking for a dynamic and result-oriented Product Advisor to manage both inbound and outbound customer interactions. The candidate will be responsible for handling customer inquiries, making high-volume outbound calls, understanding customer requirements, explaining products/services, and driving conversions. The role requires strong communication skills, sales acumen, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities

• Handle both inbound and outbound customer calls efficiently.
• Make 200 to 300 calls daily including follow-ups and lead engagement activities.
• Attend inbound inquiries and convert leads into business opportunities.
• Explain products, services, and offerings effectively to customers.
• Understand customer requirements and provide suitable solutions.
• Generate, qualify, and nurture leads through telecalling activities.
• Achieve daily, weekly, and monthly sales/conversion targets.
• Maintain accurate records of customer interactions in CRM systems.
• Handle customer concerns and objections professionally.
• Coordinate with internal teams for closures and customer support.
• Ensure a positive customer experience throughout the interaction lifecycle.

Key Skills Required

• Excellent verbal communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Ability to manage high call volumes efficiently.
• Customer-centric approach with strong listening skills.
• Ability to work under pressure and achieve targets.
• Working knowledge of CRM systems and MS Office.

Eligibility Criteria

• Graduate in any discipline.
• 2 to 6 years of experience in Telecalling, Telesales, Inside Sales, Customer Support, or Contact Centre roles.
• Experience in handling both inbound and outbound calling processes preferred.
• Comfortable with 6 days working and weekend working schedules.

Preferred Candidate Profile

• Energetic, self-driven, and target-oriented professional.
• Strong sales and customer engagement mindset.
• Candidates from Real Estate, BFSI, Insurance, Telecom, BPO, EdTech, or similar industries preferred.