Product Advisor - Tele Calling

Nexus; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Nexus is seeking a Product Advisor Tele calling to manage both inbound and outbound customer interactions, driving conversions, and providing product explanations in a fast-paced environment.

The role requires 2–6 years of experience, a graduate degree, and the ability to handle 200–300 calls daily from Navi Mumbai (Airoli). Strong communication, sales acumen, and CRM/MS Office proficiency are essential.

Qualifications

• Graduate in any discipline.
• 2 to 6 years of experience in Telecalling, Telesales, Inside Sales, Customer Support, or Contact Centre roles.
• Experience in handling both inbound and outbound calling processes preferred.
• 6 days working and weekend working schedules.

Responsibilities

• Handle inbound and outbound customer calls.
• Make 200 to 300 calls daily including follow-ups and lead engagement activities.
• Attend inbound inquiries and convert leads into business opportunities.
• Explain products, services, and offerings effectively to customers.
• Understand customer requirements and provide suitable solutions.
• Generate, qualify, and nurture leads through telecalling activities.
• Achieve daily, weekly, and monthly sales/conversion targets.
• Maintain accurate records of customer interactions in CRM systems.
• Handle customer concerns and objections professionally.
• Coordinate with internal teams for closures and customer support.
• Ensure a positive customer experience throughout the interaction lifecycle.

Skills

Verbal communication

Negotiation skills

Call handling

CRM

MS Office

Education

Graduate degree

Tools

CRM software

MS Office

Job description

Position: Product Advisor Tele calling

Experience: 2 to 6 Years

Qualification: Graduate (Mandatory)

Location: Navi Mumbai (Airoli)

Working Days

6 Days Working (Weekends Mandatory)
Weekly Off between Monday to Thursday

About the Role

We are looking for a dynamic and result-oriented Product Advisor to manage both inbound and outbound customer interactions. The candidate will be responsible for handling customer inquiries, making high-volume outbound calls, understanding customer requirements, explaining products/services, and driving conversions. The role requires strong communication skills, sales acumen, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities

• Handle both inbound and outbound customer calls efficiently.
• Make 200 to 300 calls daily including follow-ups and lead engagement activities.
• Attend inbound inquiries and convert leads into business opportunities.
• Explain products, services, and offerings effectively to customers.
• Understand customer requirements and provide suitable solutions.
• Generate, qualify, and nurture leads through telecalling activities.
• Achieve daily, weekly, and monthly sales/conversion targets.
• Maintain accurate records of customer interactions in CRM systems.
• Handle customer concerns and objections professionally.
• Coordinate with internal teams for closures and customer support.
• Ensure a positive customer experience throughout the interaction lifecycle.

Key Skills Required

• Excellent verbal communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Ability to manage high call volumes efficiently.
• Customer-centric approach with strong listening skills.
• Ability to work under pressure and achieve targets.
• Working knowledge of CRM systems and MS Office.

Eligibility Criteria

• Graduate in any discipline.
• 2 to 6 years of experience in Telecalling, Telesales, Inside Sales, Customer Support, or Contact Centre roles.
• Experience in handling both inbound and outbound calling processes preferred.
• Comfortable with 6 days working and weekend working schedules.

Preferred Candidate Profile

• Energetic, self-driven, and target-oriented professional.
• Strong sales and customer engagement mindset.
• Candidates from Real Estate, BFSI, Insurance, Telecom, BPO, EdTech, or similar industries preferred.