Procure to Pay Operations Assoc Manager

Accenture; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Procure to Pay Operations Associate Manager to enhance supplier relationships and provide efficient financial services. This role requires 10 to 14 years of experience, with proficiency in Invoice Processing and solid knowledge of SAP tools.

Successful candidates will demonstrate advanced English skills, strong analytical abilities, and experience in finance. The company emphasizes a commitment to quality service and effective problem resolution.

Qualifications

• 10 to 14 years of experience in relevant fields.
• Ability to handle high volumes of data entries with high accuracy.
• Fluency in foreign languages is a plus.

Responsibilities

• Act as a contact point for CLIENT suppliers.
• Responsible for Accounts Payable queries.
• Provide excellent customer service and resolve complex issues.

Skills

Advance English skills – spoken and written

Experience in Finance / Accounting

Good numerical and analytical skills

Proficiency with Ms. Office

Attention to detail

Problem-solving mindset

Client service experience

Education

Bachelor’s degree in Accounting or Finance

Tools

SAP

Cherwell

Job description

Skill required: Procure to Pay - Invoice Processing

Designation: Procure to Pay Operations Assoc Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

What would you do?

This role plays a critical part in relationship with suppliers as it represents the first point of contact and information, helping stakeholders to solve problems and to make decisions. As a member of the Business Support Centre team (BSC/FSD) you are in charge of managing the relation with internal and external clients and understanding their requests as well as providing efficient financial services.

What are we looking for?

• Advance English skills – spoken and written
• Experience in Finance / Accounting department/Customer Service roles
• Good numerical and analytical skills
• Proficiency with Ms. Office (especially Excel and Outlook)
• Ability to handle high volumes of data entries with high accuracy
• Ability to meet deadlines, good time management
• Can help, teach or explain current process to others
• High attention to detail and problem‑solving mindset
• Able to manage and facilitate calls with CLIENT Suppliers
• Manage stakeholders with high professionalism and facilitate meetings and calls
• Engages & Inspires: demonstrate excellence in providing services to clients and communicate in a simple and clear manner
• Supports high performance teams: build efficient relations with teammates and other teams, show flexibility and positive attitude
• Provides guidance & sets priorities: maintain focus on key priorities, issue milestones that lead to fulfillment of targets and reduce complexity
• Previous client service experience; knowledge of foreign languages; fluency in one or several of: French, Spanish, Italian, Turkish, Polish, Russian, Japanese, Indonesian

Roles and Responsibilities

• Act as a contact point for CLIENT suppliers, ensuring a high and constant level of service quality
• Responsible for Accounts Payable queries and questions from internal and external stakeholders
• Responsible for overpayment/wrong payment amount recovery from CLIENT suppliers
• Provide excellent customer service, build productive relationships, resolve complex issues and achieve win‑win outcomes
• Perform daily/weekly/monthly tasks as per agreed timelines: account reconciliations / balance of account; provide proof of payment / invoice status to CLIENT suppliers and CLIENT employees
• Focus on achieving and exceeding the targets of Operational KPIs (OLA Compliance Rate, First time resolution, Average time to resolve)
• Solid knowledge of Invoice Processing, Issue Resolution and Banking Ops activities
• Good command of SAP transactions used for providing resolution to suppliers; Cherwell tool; Payment Calendar and other Service Lines activities (Data Management, Procurement, GL)
• Ensure 100% adherence to internal controls in scope and data privacy
• Support the R2P Transformation agenda by contributing towards simplification & automation of the process and current ways of working
• Successfully plan activities and put them into action to ensure positive outcome of business‑as‑usual tasks (comply with the SLA of 8/16 working hours)
• Communicate at all levels and apply professional attitude
• High attention to detail considering the sensitive information provided (expected payment date, balance of account confirmation, proof of payment)
• Demonstrate problem‑solving attitude and ownership for actions assigned
• Ensure that process manuals are up‑to‑date and complete
• Grant support to the Business Support Centre Lead with the ad‑hoc tasks that involve complex analysis

Education / Qualifications / Certifications

• Bachelor’s degree, preferably with specialization in Accounting or Finance
• EU work permit – mandatory

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.