Process Trainer - TL - Lending

Paytm Payments Services; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Paytm Payments Services in India is seeking an experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes. You will work across classrooms, virtual sessions, and field trainings to ensure practical knowledge transfer.

The role requires 4+ years in Sales Training or Learning & Development within banking, NBFC, fintech, or lending domains. You will develop content, SOPs, assessments and e-learning modules, and partner with

Qualifications

• 4+ years of sales training, L&D, or training delivery in banking, NBFC, fintech or lending domains.
• Design and deliver training on lending products, processes and compliance.
• Develop training content, manuals, SOPs, assessments and e-learning modules.
• Conduct classroom, virtual and field trainings to ensure knowledge transfer.

Responsibilities

• Design and deliver training programs for sales teams on lending products and processes.
• Develop engaging training content, manuals, SOPs and assessments including e-learning.
• Conduct classroom, virtual, and field trainings to ensure practical skill transfer.
• Coach and mentor sales teams to improve productivity, customer handling and conversions.
• Collaborate with stakeholders to align learning with business goals and regulatory guidelines.

Skills

Sales Training

Learning & Development

Stakeholder management

Coaching & mentoring

Education

Graduate/Postgraduate

Certification in Training & Development

Tools

PowerPoint

Excel

LMS

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role:

Paytm is looking for an experienced, dynamic and experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes.

Expectations/ Requirements:

• -4+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.
• The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives.
• Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures.
• Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules.
• Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development.
• Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives.
• Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas.
• Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness.
• Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms.
• Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements.

Must Have:

• Should have good networking capabilities and be willing to travel extensively throughout their specified area. Skilled in coaching and mentoring, a quick learner who grasps and puts into application the new learnt ideas and concepts.
• Strong understanding of lending products, sales processes, and customer acquisition practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to create engaging training content and facilitate interactive learning sessions.
• Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS) is preferred.

Educational Qualification:

• Graduate/Postgraduate in any discipline.
• Certification in Training & Development or Learning Facilitation will be an added advantage.

Why join us?

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of your goals. Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!