Process Trainer - Team Lead - LRM

Paytm; Puri; On-site; INR 500,000 - 800,000; Full time

Job summary

Paytm is seeking an experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes. The role demands engaging learning interventions, field coaching, and collaboration with stakeholders to drive product knowledge and performance.

You will develop content, deliver classroom and virtual sessions, evaluate outcomes, and continuously enhance training effectiveness to align with regulatory guidelines and business goals.

Qualifications

• 3+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.
• Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures.
• Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules.
• Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development.

Responsibilities

• Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences.
• Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas.
• Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness.
• Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms.
• Ensure all training programs remain aligned with regulatory guidelines and evolving business requirements.

Skills

Sales Training

Learning & Development

Coaching & mentoring

Presentation skills

Stakeholder management

LMS proficiency

PowerPoint

Excel

Education

Graduate/Postgraduate

Certification in Training & Development

Tools

Learning Management System (LMS)

Job description

About Us

Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role

Paytm is looking for an experienced, dynamic and experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes.

Expectations/ Requirements

• 3+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.
• The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives.
• Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures.
• Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules.
• Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development.
• Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives.
• Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas.
• Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness.
• Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms.
• Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements.

Must Have

• Should have good networking capabilities and be willing to travel extensively throughout their specified area. Skilled in coaching and mentoring, a quick learner who grasps and puts into application the new learnt ideas and concepts.
• Strong understanding of lending products, sales processes, and customer acquisition practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to create engaging training content and facilitate interactive learning sessions.
• Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS) is preferred.

Educational Qualification

• Graduate/Postgraduate in any discipline.
• Certification in Training & Development or Learning Facilitation will be an added advantage.

Why join us?

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager.

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!