Process Trainer - Team Lead - LRM

ATOM; Chandigarh; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Paytm is seeking an experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes. You will develop content, manuals, SOPs and e-learning modules, and conduct classroom, virtual, and field-based sessions to ensure effective knowledge transfer and skills development, while coaching teams to improve productivity and conversions.

Extensive travel within the designated area is expected, and you will collaborate with business stakeholders

Qualifications

• Experience in Sales Training, Learning & Development, or Training Delivery in Banking/Fintech domains.
• Ability to design, deliver, and assess training programs for sales teams on lending products and processes.
• Develop training content including manuals, SOPs, and e-learning modules.
• Deliver classroom, virtual, and field-based sessions with effective knowledge transfer.
• Collaborate with stakeholders to align learning with business goals and regulatory guidelines.
• Provide ongoing coaching to improve productivity, customer handling, and conversions.

Responsibilities

• Design and deliver training programs for sales teams on lending products and processes.
• Develop training content, manuals, SOPs, and e-learning modules.
• Conduct classroom, virtual, and field-based training sessions to ensure knowledge transfer.
• Collaborate with stakeholders and SMEs to create practical learning experiences aligned with business goals.
• Evaluate trainee performance through assessments and coaching to close learning gaps.
• Monitor training effectiveness and recommend content and delivery improvements.

Skills

Networking

Coaching & Mentoring

Lending products knowledge

Sales processes understanding

Communication & Presentation

Stakeholder management

Content creation

LMS proficiency

Education

Graduate/Postgraduate in any discipline

Training & Development certification

Tools

PowerPoint

Excel

LMS

Job description

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role:

Paytm is looking for an experienced, dynamic and experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes.

Expectations/ Requirements:

• -3+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.
• -The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives.
• -Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures.
• -Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules.
• -Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development.
• -Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives.
• -Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas.
• -Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness.
• -Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms.
• -Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements.

Must Have:

• -Should have good networking capabilities and be willing to travel extensively throughout their specified area. Skilled in coaching and mentoring, a quick learner who grasps and puts into application the new learnt ideas and concepts.
• -Strong understanding of lending products, sales processes, and customer acquisition practices.
• -Excellent communication, presentation, and stakeholder management skills.
• -Ability to create engaging training content and facilitate interactive learning sessions.
• -Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS) is preferred.

Educational Qualification:

• -Graduate/Postgraduate in any discipline.
• -Certification in Training & Development or Learning Facilitation will be an added advantage.

Why join us?

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!