process trainer, project and program management

Randstad Staffing; Hyderabad; On-site; INR 850,000 - 1,250,000; Full time

Job summary

Randstad Enterprise seeks a Process Trainer to design and deliver high-impact training programs, onboard new hires, and upskill staff while ensuring strict process adherence across operations.

You will collaborate with global trainers across APAC, EMEA, NAM, and LATAM to share insights, update SOPs, and standardize best practices in an agile environment. Strong communication and analytical skills are essential.

Qualifications

• 2 years of experience in RPO process training, facilitation, or Learning & Development, preferably global or multi-region.
• Excellent verbal and written communication, ability to present complex information clearly to diverse audiences.
• Strong analytical mindset to analyze performance data and translate insights into training actions.
• Adaptable to agile environments, able to handle ad-hoc requests with urgency and stakeholder management.
• Collaborative with global peers, operations managers, and external clients.
• Familiarity with creating/updating SOPs and training materials; proficient with LMS and presentation tools.

Responsibilities

• Design, deliver, and assess process training programs for multiple regions.
• Onboard new hires and Upskill existing staff while ensuring compliance across operations.
• Develop PKTs, conduct knowledge assessments, and measure training impact on performance.
• Maintain and update training materials and SOPs in response to client feedback.
• Collaborate with global trainers to align strategies and standardize best practices.
• Able to respond quickly to ad-hoc training or reporting requests in a fast-paced environment.

Skills

Change Management

Detail-Oriented

Schedule Management

Conflict Resolution

Stakeholder Management

Communication

Project Management Tools

Business Acumen

Tools

LMS

Presentation Software

Job description

Process Trainer – Randstad Enterprise

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in people's lives and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages our team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Role Overview

As a Process Trainer you will drive talent development initiatives by designing and delivering high-impact training programs. You will onboard new hires, upskill existing employees, and ensure strict process adherence and compliance across our operations.

Training Delivery & Assessment

New Hire Training: Facilitate engaging and comprehensive process training sessions for new hires within your designated global region.

Cross-Training & Refreshers: Deliver cross-training across different LOBs as business needs dictate, and conduct regular refresher sessions to keep existing employees up-to-date.

Knowledge Assessments: Design, administer, and evaluate Process Knowledge Tests (PKTs) to ensure high levels of comprehension and readiness.

Performance Analysis & Improvement

Gauge Efficacy: Conduct regular performance analyses to measure the effectiveness of training programs on operational metrics.

Identify Gaps: Proactively identify knowledge gaps and report non-performances to reporting authorities and relevant stakeholders.

Drive Solutions: Formulate and suggest targeted training interventions and coaching plans to improve overall team performance and quality.

Documentation & Content Management

Maintain Materials: Take ownership of all training documentation, ensuring it is accurate, engaging, and consistently updated.

SOP Management: Act swiftly to update Standard Operating Procedures (SOPs) whenever clients suggest changes, additions, or process refinements.

Stakeholder Collaboration & Global Alignment

Active Participation: Represent the training department in team meetings with both internal and external stakeholders.

Global Synergy: Collaborate closely with a network of global trainers across APAC, EMEA, NAM, and LATAM to share insights, align strategies, and standardize best practices.

Agile Execution: Maintain a high level of agility to adapt to rapid business changes and quickly action ad-hoc training or reporting requests.

Qualifications & Skills

Experience: 2 years of experience in RPO process training, facilitation, or Learning & Development role, preferably within a global or multi-region environment.

Communication: Exceptional verbal and written communication skills, with the ability to present complex information clearly to diverse audiences.

Analytical Mindset: Strong ability to analyze performance data, identify trends, and translate them into actionable training interventions.

Adaptability: Proven track record of thriving in an agile environment and managing ad-hoc requests with a sense of urgency, apart from stakeholder management, group facilitation, and quality auditing.

Collaboration: Strong interpersonal skills with the ability to build relationships with global peers, operations managers, and external clients.

Technical Proficiency: Familiarity with creating and updating SOPs, training materials, and utilizing LMS (Learning Management Systems) or presentation software.

skills

• Change Management
• Detail-Oriented
• Schedule Management
• Conflict Resolution
• Stakeholder Management
• Communication
• Project Management Tools
• Business Acumen