Process Manager - KYC

eClerx; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global leader in productized services is seeking a Process Manager - KYC in Mumbai, India. The ideal candidate will have extensive experience in KYC processes, manage a team, and perform due diligence on clients to ensure compliance. Responsibilities include communicating with clients, documenting financial analysis, and investigating suspicious transactions. Attractive salary and growth opportunities offered.

Qualifications

• 6 to 9 years of experience in handling a team of a minimum of 25 members.
• Good logical and quantitative abilities to derive information from data.

Responsibilities

• Perform due diligence on new clients and request KYC information.
• Document the research and analysis related to clients' financial activity.
• Escalate issues to client and internal managers promptly.
• Independently handle clients and client calls.
• Share process knowledge and best practices within teams.
• Communicate effectively to obtain KYC documents.
• Monitor clients' activities for unusual transactions.
• Investigate identified suspicious clients and transactions.

Skills

KYC

AML

Team management

Analytical skills

Communication

Education

Bachelor’s Degree in B.Com / BBM or Master’s Degree in M.Com / MBA / PGDM

Job description

Process Manager - KYC

Join to apply for the Process Manager - KYC role at eClerx

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objectives. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Associate Process Manager Roles & Responsibilities

• Perform due diligence on new clients, request KYC information and documentation, review and verify received documentation, and make an analytical risk assessment for new clients.
• Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of clients.
• Escalate issues to client and internal managers promptly to bring issues to their attention.
• Independently handle clients and client calls – establish yourself as a valued partner.
• Help knowledge management by sharing process knowledge and best practices within the teams.
• Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents.
• Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions.
• Perform further investigation on identified suspicious clients and client transactions and report to KYC/AML compliance officer.

Functional & Technical Skills

• Bachelor’s Degree in B.Com / BBM or Master’s Degree in M.Com / MBA / PGDM.
• 6 to 9 years of experience in handling a team of a minimum of 25 members with experience in KYC, AML, and Due Diligence.
• Good logical and quantitative abilities to derive information from data.

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we’ve partnered with top companies across various industries, including financial services, telecommunications, retail, and high‑tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data‑driven insights. At eClerx, we believe in nurturing talent and providing hands‑on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.