Associate Process Manager

eClerx; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A global leader in productized services is seeking a KYC Specialist to lead end-to-end KYC processes and work closely with clients to understand their business goals. The ideal candidate will have 3 to 5 years of experience in KYC, AML, and Due Diligence, along with strong communication and problem-solving skills. This role requires effective team management and the ability to deliver high-quality services while driving improvements. Join our team dedicated to excellence and client success in Pune, India.

Qualifications

• 3 to 5 years of experience in KYC, AML, Due Diligence.
• Ability to handle teams of minimum 10 members.
• Understanding of risk management.

Responsibilities

• Work with clients to understand business goals.
• Lead and manage end-to-end KYC process.
• Handle client calls and establish partnerships.
• Share process knowledge and best practices.

Skills

Communication skills

Collaboration

Problem-solving

Analytical skills

Leadership

Education

Graduation (Bcom, BBA, BBM, BCA) or Post Graduation (Mcom, MBA, PGDM)

Tools

PowerPoint

MS Word

MS Excel

Job description

Job Description

Specialism – KYC, AML, Due Diligence

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

• As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation.
• The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation.
• He/She should have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries.
• He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving.
• He/She should have strong capabilities in PowerPoint, MS Word and MS Excel.
• Independently handle clients and client calls– establish self as a valued partner.
• Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation.
• Build domain expertise and lead from the front.
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams.

Functional & Technical Skills

• Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
• 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of KYC, AML, Due Diligence.
• Should be able to understand, manage and calculate risks.
• Should be good with logical and quantitative abilities.

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.