Associate Process Manager

eClerx; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

eClerx in India is seeking a process/data analytics professional to apply deep domain knowledge to real-world operational scenarios and drive effective solutions.

The role emphasizes auditing processes, identifying discrepancies, leading teams, and delivering data-driven insights using SQL, Python, and visualization tools like Power BI or Tableau. The candidate will collaborate with cross-functional teams to optimize operations and enhance customer satisfaction.

Qualifications

• Strong analytical and domain knowledge for data-driven decisions.
• Experience with large product catalogs and ecommerce data.
• Proficiency in SQL, Python, and Excel for data preparation and analysis.

Responsibilities

• Apply functional knowledge to operational scenarios to provide effective solutions.
• Identify discrepancies and propose optimal solutions using structured methods.
• Lead and motivate teams to achieve customer-focused process improvements.

Skills

Analytical Skills

Domain Knowledge

Ecommerce Data

Communication Skills

Tools

SQL

Excel

Python

Power BI

Tableau

Job description

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Process Manager Roles and responsibilities

Strong Analytical Skills & Domain Knowledge

• Advanced skills in exploratory data analysis, trend identification, variance analysis, and opportunity diagnostics
• Ability to work with large product catalogs and competitive datasets across multiple ecommerce (focus on automotive) categories and regions

Domain-Specific Applications

• Experience in market intelligence, digital shelf analytics, assortment gap identification, functional substitute mapping, pricing and promotion analysis
• Conduct competitive benchmarking and category performance analysis across B2B ecommerce platforms and distribution channels

Data Management & Visualization

• Advanced proficiency in SQL, Excel, and Python for data preparation, transformation, and analysis
• Strong data visualization skills using Power BI / Tableau to communicate complex findings
• Experience handling structured/unstructured product data feeds, syndicated market data, POS data, and inventory/stock data

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.