Process Lead - Hire to Retire

Siemens Mobility; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Siemens Technology and Services Private Limited in Bangalore is seeking a senior Specialist to lead Travel & Expense Operations. You will manage daily T&E activities, Concur and SAP-related tasks, and cross-functional interfaces with HR, Finance and Payroll to ensure compliant processing and timely reporting.

You will drive continuous improvement, support audits, and coordinate across multiple countries, contributing to efficiency and policy adherence while partnering with global process owners.

Qualifications

• 8+ years of experience in Travel & Expense Operations.
• Proficiency with SAP financial processes and workflows.
• Strong customer service mindset with escalation management skills.
• Experience coordinating multi-country operations and stakeholders.

Responsibilities

• Lead and develop the T&E team with workload allocation and onboarding.
• Manage day-to-day T&E and corporate card operations and reconciliations.
• Ensure accurate processing, auditing, and posting of expense claims.
• Serve as escalation point for Concur, SAP, cards, travel bookings and reimbursements.
• Collaborate with HR, Finance, Payroll, Tax, and global process owners.
• Monitor SLAs, KPIs, compliance, and drive process improvements.

Skills

Travel & Expense Ops

SAP Financial Processes

Customer Service Escalation

Multi-country Operations

Job description

Siemens Technology and Services Private Limited

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers. We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with.

You’ll make a difference by:

• Lead and develop the T&E team through workload allocation, coaching, cross-training, and onboarding.
• Manage day-to-day T&E and corporate card operations, including card applications, maintenance, reconciliation, delinquency monitoring, replacements, and cancellations.
• Ensure accurate and timely processing, auditing, reconciliation, and posting of expense claims in line with applicable policies and SLAs.
• Act as the primary escalation point for employee and stakeholder queries related to Concur, SAP, corporate cards, travel bookings, reimbursements, policy exceptions, and posting failures.
• Build strong relationships with HR, Finance, Payroll, Tax, and global process owners.
• Monitor SLAs, KPIs, quality, productivity, compliance, backlogs, and customer satisfaction, and address operational risks proactively.
• Prepare and present dashboards, management reports, governance updates, audit findings, and operational performance reviews.
• Support internal controls, audits, compliance reviews, system enhancements, testing, implementations, transitions, go-live activities, and hypercare.
• Identify recurring issues, perform root-cause analysis, and drive process improvement, automation, standardization, and corrective actions.
• Promote policy compliance, customer centricity, accountability, collaboration, and continuous learning across the team.

Your success is grounded in:

• 8+year experience into Travel & Expense Operations
• SAP Financial Processes
• Customer Service & Escalation Management
• Multi-country Operations Management

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.