Process Lead

YES BANK; Maharashtra; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Yes Bank Ltd. is seeking an experienced governance & controls leader for Liabilities operations in India. The role shapes the Process, Policy, Governance & Control framework and drives cross-functional collaboration with stakeholders across regulatory, audit and risk functions.

The incumbent will own customer lifecycle processes, ensure RBI/KYC/AML compliance, oversee policy design, monitor controls, and drive digitization and automation to close audit observations and strengthen risk maturity.

Qualifications

• Lead governance and control framework for liabilities.
• Strong knowledge of RBI/KYC regulations and AML guidelines.
• Experience with policy development and process design.

Responsibilities

• Lead the governance strategy for Liabilities across processes and controls.
• Own customer lifecycle processes (Account Opening, Servicing, KYC/CKYC).
• Ensure RBI/KYC/AML compliance and oversee audit observations.
• Mentor teams and drive digitization, automation and KPI dashboards.

Job description

• Lead the overall Process, Policy, Governance & Control strategy for Liabilities; drive a unified governance framework; represent Liabilities in governance committees, audit and regulatory meetings; drive cross-functional collaboration; lead budgeting, resource planning and capability building; build strong relationships with stakeholders.
• Own and govern customer lifecycle processes (Account Opening, Servicing, Re-KYC/CKYC, BO, Dormancy, Deceased, Closures); ensure adherence to RBI/KYC/AML/FIU-IND; oversee design and approval of policies and process notes; monitor controls and risks; drive digitization & automation; ensure timely closure of regulatory/audit observations; oversee QA, thematic reviews and maturity assessments.
• Enable business growth via scalable, compliant and customer-friendly processes; structure governance dashboards (KRIs/KPIs); drive change management across liability process ecosystem.
• Mentor and develop high-performing teams; promote culture of compliance and process discipline; capability building; self-management responsibilities (goal setting and monitoring).