PROCESS DELIVERY SPECIALIST-LEAD TO CASH

IBM

Mumbai

On-site

INR 600,000 - 900,000

Full time

9 days ago

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Job summary

IBM Consulting is hiring a Senior Process Analyst – Order to Cash in Maharashtra, India. You will handle accounts receivable, cash posting, journal entries, and reconciliations, with flexibility to work shifts. You will collaborate with customers, sales, and finance to optimize cash flow and accuracy.

The role requires a commerce degree with 3–6 years in O2C, and comfort with ERP systems and MS Office. IBM emphasizes mentorship, continuous learning, and global client exposure.

Qualifications

Commerce graduate with 3–6 years in Order to Cash (O2C).
Hands-on experience to increase cash application automation.
Experience in reconciling accounts and handling journals.
Strong collaboration with customers, sales and finance teams.

Responsibilities

Process Accounts Receivable and post daily cash applications.
Prepare journal entries and maintain records.
Investigate unapplied payments and allocate properly.
Provide information on customer payments and refunds.
Adhere to client SLAs and timelines.

Skills

Accounts Receivable

Cash Application

Journal Entries

Customer Negotiation

Report Building

Education

Commerce degree

Tools

MS Office

ERP software

Job description

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You're work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your primary responsibilities include:

Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating.
Investigate unapplied payments, rectify them, and ensure proper allocation.
Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
Adhere to client SLA's (Service Level Agreements) and timelines.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles.
Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.
Proven experience in building and utilizing reports to analyze pertinent account information.
Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
Working knowledge to identify and implement action plans and process improvements with mentorship.

Preferred technical and professional experience

Proficient in MS Office applications and any ERP software as an end-user.
Ambitious individual who can work under their direction towards agreed targets/goals.
Ability to work under tight timelines and have been part of change management initiatives.
Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics.
Enhance technical skills by attending educational workshops, reviewing publications etc.

Years of Experience:3-6

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

PROCESS DELIVERY SPECIALIST

Job ID

133829

City / Township / Village

State / Province

Maharashtra

Country

India

Work arrangement

Onsite