Process Expert, Operations as a Service (OaaS), North America Supply Chain (NASC)

Amazon Inc.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon is seeking a process-oriented professional in Bengaluru to support Transition and onboarding activities, develop process expertise, and ensure high-quality execution across workflows.

The role involves governance, stakeholder collaboration, root-cause analysis, and pursuing automation to scale operations. A background in Trade Compliance or Supply Chain is preferred, with proficiency in MS Office.

Qualifications

• Bachelor's degree or equivalent.
• Experience in Trade Compliance and/or Supply Chain industry (e.g., customs agent/officer, compliance specialist, or customs operations).

Responsibilities

• Collaborate with Transition team to onboarding, SOP creation, training, and ramp-up to BAU.
• Develop process expertise and execute test and production cases; serve as SME for assigned workflows and guide Operations.
• Establish mechanisms to track SLA, TPH, quality, TAT, backlog and other metrics; analyze trends for reports and decisions.
• Act as primary process POC; partner with stakeholders and internal teams to align requirements and drive execution.
• Own critical process issues; conduct root-cause analysis; implement corrective actions and drive resolution with partners.
• Identify process inefficiencies; standardize workflows; build reporting and communication mechanisms for visibility.
• Identify opportunities for automation and scalability; collaborate with Tech and Operations to implement improvements.
• Flexibility to work in 24x7 shift and rotational weekly offs.

Skills

Trade Compliance experience

Supply Chain experience

Excel

Word

Education

Bachelor's degree

Tools

Excel

Word

Job description

Description

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.

Operations as a Service (OaaS) enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities

• Process Transition: Collaborate with the Transition team suppory process onboarding, , SOP creation, training, and ramp-up to enable transition to BAU.
• Process Expertise & Execution: Develop deep process expertise and independently execute test and production cases. Serve as the subject matter expert for assigned workflows and provide guidance to Operations.
• Program Governance & Performance: Establish mechanisms to track SLA, TPH, quality, TAT, backlog, and other key metrics. Analyze performance trends and provide insights for WBRs, MBRs, QBRs, and business decisions.
• Stakeholder Management: Act as the primary process POC and partner with business stakeholders and internal teams, including Operations, STL, Transition, CPT, and ONT, to align requirements, manage dependencies, and drive execution.
• Problem Solving & Escalation Management: Own critical process issues, conduct root-cause analysis, and implement corrective and preventive actions. Identify systemic gaps and drive resolution with partner teams.
• Process Excellence & Simplification: Identify process inefficiencies, standardize workflows, and drive best practices across programs. Build reporting and communication mechanisms to improve performance visibility.
• Automation & Scalability: Identify opportunities to eliminate manual effort and improve process scalability. Partner with Tech and Operations teams to design and implement automation and other process improvements.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Preferred Qualifications

• Knowledge of Microsoft Office products (Excel and Word)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.