Operations Support Specialist - Supply Chain

Amazon India Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon India Limited in Bengaluru seeks an Ops Support Expert (Level 3) for NASC to execute SOP-driven workflows with accuracy and timely delivery. The role emphasizes data-driven decision making and cross-team collaboration.

You will use Excel and MS Office to track, analyze, and manage data workflows, supporting process improvements in a fast-paced, 24/7 environment with weekly two days off.

Qualifications

• 1+ years of data-driven business operations processes experience.
• Bachelor's degree required.
• Fluent in English (spoken and written).
• Experience with Microsoft Office products, especially Excel.

Responsibilities

• Execute tasks per SOPs, ensuring accuracy and timely delivery.
• Perform input validations and checklists to ensure outputs are complete.
• Identify defects, exceptions, and SOP gaps and raise to stakeholders.
• Maintain process compliance and documentation standards.
• Work in a 24/7 rotational shift environment and support volume spikes.

Skills

Data-driven decision making

Attention to detail

English fluency

Education

Bachelor's degree

Tools

Microsoft Excel

MS Office

Job description

Ops Support Expert, NASC, North America Supply Chain (NASC) Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers world-class retail brands and individual sellers to increase sales and reach new customers.

The Process Associate (Level 3) executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently, and within SLA timelines. The role requires strict adherence to standard operating procedures, with a focus on quality, productivity, and compliance. The role operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor. The candidate should be able to work effectively across teams, partners, and leadership, using data to drive clear and structured communication. The role also requires the ability to independently identify and resolve issues with minimal guidance.

Key job responsibilities

• Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
• Perform input validations and follow checklists to ensure completeness of outputs
• Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
• Maintain process compliance and documentation standards
• Support volume spikes and task transitions based on business needs
• Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
• Make sound decisions when handling ambiguous or incomplete information
• Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
• Participate in training and cross-skilling across multiple tasks
• Identify operational challenges and recommend improvements, including automation and process enhancements
• Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Basic Qualifications

• 1+ years of data-driven business operations processes experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations
• Experience in regulatory compliance management with government agencies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level Senior Level