Ops Support Expert, NASC, Global Solutions and Risk Compliance (GSRC)

Amazon Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Inc. in Bengaluru is hiring an Ops Support Expert for NASC, GSRC. The Process Associate (Level 3) executes SOP-driven workflows, ensuring accuracy, quality, and timely SLA adherence across teams.

You will validate inputs, flag defects, maintain documentation, support volume spikes, and use MS Excel to analyze data. The role requires attention to detail, strong English communication, and ability to adapt to rotating shifts in a 24/7 environment.

Qualifications

• Bachelor's degree or equivalent.
• Strong English verbal and written communication.
• 0-5 years of work experience.
• Strong attention to detail and ability to follow structured instructions.
• Analytical and problem-solving skills.
• Ability to manage repetitive tasks with high accuracy.

Responsibilities

• Execute tasks per SOPs with accuracy and within SLA.
• Perform input validations and complete checklists.
• Identify and flag defects and SOP gaps to stakeholders.
• Maintain process documentation and compliance.
• Support volume spikes and task transitions.
• Navigate internal tools and MS Excel to track and analyze data.
• Make decisions with ambiguous information.
• Adapt to changing priorities and shifts without quality loss.
• Participate in training and cross-skilling across tasks.
• Identify operational challenges and propose improvements, including automation.

Skills

English communication

Attention to detail

Analytical thinking

Process adherence

SOP-driven environment

Education

Bachelor's degree

Tools

MS Excel

VBA

SQL

Data Warehousing

Job description

Ops Support Expert, NASC, Global Solutions and Risk Compliance (GSRC)

Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers world-class retail brands and individual sellers to increase sales and reach new customers.

The Process Associate (Level 3) executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently, and within SLA timelines. The role requires strict adherence to standard operating procedures, with a focus on quality, productivity, and compliance.

The role operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor. The candidate should be able to work effectively across teams, partners, and leadership, using data to drive clear and structured communication. The role also requires the ability to independently identify and resolve issues with minimal guidance.

Key job responsibilities

• Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
• Perform input validations and follow checklists to ensure completeness of outputs
• Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
• Maintain process compliance and documentation standards
• Support volume spikes and task transitions based on business needs
• Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
• Make sound decisions when handling ambiguous or incomplete information
• Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
• Participate in training and cross-skilling across multiple tasks
• Identify operational challenges and recommend improvements, including automation and process enhancements
• Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Basic Qualifications

• Bachelor's degree
• Communication Skills: Strong verbal and written English communication skills
• 0-5 years of work experience.
• Strong attention to detail and ability to follow structured instructions
• Analytical and problem-solving skills
• Ability to manage repetitive tasks across different workflows with high accuracy

Preferred Qualifications

• Experience in operations or SOP-driven environments
• Familiarity with quality metrics and audit processes
• Ability to handle multiple tasks with quick turnaround times
• Technical Skills: Proficiency in MS Excel. Knowledge of VBA, SQL, and Data Warehousing is a plus.
• Key Metrics: Productivity (TPH/Output per hour), Quality/Error Rate, SLA/TAT adherence, SOP compliance

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.