Manager, Operations as a Service, North America Supply Chain (NASC)

Amazon Inc.; Bengaluru; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Amazon is seeking an OaaS Manager in Bengaluru to lead teams of up to 20 associates, SMEs, and ICs across programs. You will own business metrics, drive process improvements, and partner with stakeholders across geographies to deliver outcomes.

The role emphasizes automation, SOP governance, and workforce management with 24x7 shift rotations. A background in team leadership, cross-functional collaboration, and data-driven problem solving is essential for success.

Qualifications

• Experience managing teams and delivering business outcomes.
• Strong analytical and problem-solving skills with clear communication.
• Ability to own business metrics, process ownership and stakeholder alignment.

Responsibilities

• Lead teams of up to 20 associates, SMEs, and ICs.
• Partner with stakeholders across geographies to prioritize and deliver outcomes.
• Onboard and stabilize new processes; identify root causes and drive improvements.

Skills

Team management

Stakeholder management

Analytical skills

Communication skills

Education

Graduate degree in any discipline

MBA (Tier 1/2)

Tools

AI/ML concepts

Automation tooling

Data analysis tools

Job description

Description

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.

Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities

Responsibilities

An OaaS Manager within GSRC typically leads teams of up to 20 associates, including SMEs and ICs supporting broader programs. The role requires cross-geography stakeholder management and collaboration across programs. Key responsibilities include:

• Business & Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals.
• Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes.
• Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration.
• Metrics & Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews.
• Automation & Scaling: Identify and implement process improvements, automation, and scalable solutions; drive adoption across teams.
• SOP & Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance.
• Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities.
• Hiring: Participate in internal and external hiring to build team capability.
• Workforce Management: Ensure schedule adherence and accurate tracking of productive/non-productive time and leave to maintain productivity and utilization accuracy.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic Qualifications

• Experience in team management
• Education: Graduate in any discipline, preferably with overall 6+ years of experience.
• People & Stakeholder Management: 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes.
• Functional Ownership: 2+ years of independently managing a function or process.
• Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.

Preferred Qualifications

• AI/ML & Automation: Working knowledge of AI/ML and experience identifying and implementing AI, automation, or data-driven solutions to improve business processes.
• Additional Qualifications: MBA from a Tier 1/Tier 2 institution; Lean Six Sigma Green/Black Belt; PMP/PRINCE2 certification.
• Education & Experience: Graduate in any discipline with 6+ years of overall work experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI - Karnataka

Job ID: A10602123