Process Excellence Analyst (Technology)

Metayb Private Limited; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Metayb is seeking a PEX Analyst to drive process excellence across Technology, SCM and SAP support. You will lead DMAIC projects, map processes, and define KPIs with dashboards for monitoring benefits.

This role requires strong facilitation, data storytelling and stakeholder management up to CXO level, with exposure to RPA tools as a plus. The position involves coordinating across SAP and SCM teams, driving governance, and delivering measurable improvements in delivery lifecycle performance.

Qualifications

• 5–6 years of total experience in IT services, technology product or SAP-led organizations.
• Proven delivery of at least 4 DMAIC or Lean projects with quantified benefits.
• Working knowledge of SDLC, Agile/DevOps, ITIL incidents, problems and changes, and DORA metrics.
• Functional understanding of SAP MM/SD/WM (S/4HANA exposure preferred) and SCM processes.
• Process mapping using Visio, Lucidchart, Signavio or ARIS.
• Data and dashboards: advanced Excel, Power BI or Looker Studio; basic SQL.
• Statistical tools: Minitab or equivalent; control charts and regression.
• Strong facilitation and stakeholder management up to CXO level; data storytelling.
• Change management and influencing without authority; exposure to workflow or RPA tools is a plus.

Responsibilities

• Lead end-to-end process improvement initiatives across Technology, SCM and SAP.
• Map current processes, identify bottlenecks and opportunities for Lean/ DMAIC projects.
• Define KPIs, baseline measurements and track benefits in dashboards and portals.
• Facilitate VSM, FMEA, Kaizen events and root-cause analysis.
• Coordinate with SAP functional teams to standardize MM/SD/WM processes.
• Drive governance through KPI reviews, audit checks and sustainment activities.
• Prepare leadership readouts and CEO scorecard inputs.

Skills

Lean Six Sigma

Process Excellence

Continuous Improvement

SDLC

Agile/DevOps

ITIL

Change management

Stakeholder management

Data storytelling

Tools

Visio

Lucidchart

Signavio

ARIS

Power BI

Looker Studio

Excel

SQL

Power Query

Job description

Metayb is a fast-growing digital transformation company empowering organizations to thrive in the digital-first era. In just three years, we've built a team of 400+ experts focused on creating seamless customer experiences, boosting operational efficiency, and delivering actionable insights. Our core strengths include Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Finance, and Supply Chain services, with aspirations to expand into IoT, AI/ML, and Virtual Reality. By leveraging emerging technologies, Metayb aims to be a trusted global partner in delivering impactful, future-ready solutions.

PEX Analyst - Function Support: Technology (SDLC, BA, QA, PM), Supply Chain Management, SAP Support

Your responsibilities:

• Conduct current-state baseline assessments across the software delivery lifecycle (intake, BA, development, QA, release), SCM (P2P, inventory, logistics) and SAP support (L1–L3), Implementation and Enhancement Bottlenecks streamlining.
• Create and maintain SOPs, SIPOCs and process maps at every sub-process level (L1–L4), including swimlanes, handoffs and control points
• Define, baseline and track KPIs such as lead time, defect leakage, rework, DORA metrics, SLA adherence, PO cycle time, OTIF and inventory accuracy, and publish them in the metric portal and dashboards
• Lead DMAIC and Lean projects end to end, from problem charter to control plan, with validated financial and operational benefits
• Facilitate Value Stream Mapping (VSM), FMEA, root cause analysis (5-Whys, Fishbone) and Kaizen events for Technology, SCM and SAP teams
• Identify bottlenecks, the 8 wastes (TIMWOODS) and friction in handoffs between Technology, SCM and SAP; recommend fixes and quick wins
• Embed shift-left quality: BA intake triage gates (G1–G4), QA release gates, and RCA/CAPA for P1/P2 incidents and failed changes
• Partner with SAP functional teams to standardize MM/SD/WM processes, analyze incident and ticket trends, and strengthen release and change governance
• Scope automation and digitization opportunities (workflow, RPA, SAP Fiori/reports) with Technology; write business cases and process specifications
• Run the SCM Opportunity-to-Value pipeline: capture, score, route to Technology and track benefit realization
• Establish governance: monthly KPI reviews, control plans, SOP adherence checks and sustainment audits
• Proactively drive the organization-wide Lean Six Sigma culture: deliver Lean White Belt sessions, coach Kaizen champions and review improvement ideas
• Work with function heads to prioritize business needs and translate them into improvement projects

Portfolio ownership (individual contributor and portfolio manager):

• Own a portfolio of 8–12 concurrent improvement initiatives across Technology, SCM and SAP Support: scope, plan, RAG status, risks, dependencies and benefits
• Deliver hands-on (process mapping, data analysis, workshops, solution design) while steering cross-functional owners without direct authority
• Act as the single point of contact for function heads on Process Excellence; run weekly working cadences and monthly reviews
• Maintain the initiative register, idea backlog and benefit tracker; prioritize using effort-vs-impact and value scoring
• Prepare leadership readouts and CEO scorecard inputs; deputize for the PEX Lead in function reviews when required

Skill sets/Experience we require:

• 5–6 years of total experience, with at least 4 years in Lean Six Sigma, Process Excellence or Continuous Improvement roles in IT services, technology product or SAP-led organizations
• Proven delivery of at least 4 DMAIC or Lean projects in Technology, SDLC, SAP or SCM with quantified benefits
• Working knowledge of SDLC, Agile/DevOps, ITIL incident, problem and change management, and DORA metrics
• Functional understanding of SAP (MM, SD, WM/EWM; S/4HANA exposure preferred) and SCM processes (P2P, inventory, logistics)
• Process mapping using Visio, Lucidchart, Signavio or ARIS
• Data and dashboards: advanced Excel, Power Query, Power BI or Looker Studio; basic SQL
• Statistical tools: Minitab or equivalent; hypothesis testing, control charts, regression, Pareto and capability analysis
• Strong facilitation and stakeholder management up to CXO level; clear storytelling with data
• Change management and the ability to influence without authority
• Exposure to workflow or RPA tools (Power Automate, UiPath) is an advantage

Disclaimer:

The job title mentioned in this description is generic and intended for broad categorization purposes. The final designation will be determined based on the candidate’s performance during the interview process, relevant experience, and alignment with the organizational hierarchy.

Required Skills

BI & Analytics Tools: Tableau, Power BI SAP & Supply Chain Processes (P2P) VSM & Process Mapping (L1–L4) Business Process Improvement Lean Six Sigma Green Belt (DMAIC)