Process Associate | International BPO | Customer Support

Talent Acquaintance; Gurugram District; Vor Ort; INR 250.000 - 360.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is seeking a customer support professional to handle inquiries and resolve issues with professionalism across channels.

You will collaborate with internal teams to enhance the customer experience, develop thorough knowledge of products and services, and identify upsell opportunities while maintaining accurate records of interactions.

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Aufgaben

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Kenntnisse

Communication

Interpersonal skills

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Attention to detail

Organizational skills

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.