Process Associate

Quess IT Solutions; Navi Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Quess IT Solutions in Navi Mumbai is seeking a Non-Voice Process Executive (Fresher) to join our customer-service team. The role focuses on handling customer queries through email and chat, processing data accurately, updating records, and ensuring timely resolution of requests.

Ideal candidates are fresh graduates from any discipline with good written communication skills, basic computer knowledge, and proficiency in MS Office.

Qualifications

• Fresh graduates from any discipline are welcome to apply.
• Willingness to work in rotational shifts.
• Good written communication and basic computer knowledge.
• Proficiency in MS Office.

Responsibilities

• Handle customer queries via email and chat.
• Process data and update records accurately.
• Meet quality and productivity targets.
• Support rotational shift operations.

Skills

MS Office

Written communication

Data entry

Team player

Education

Fresh Graduation (any discipline)

Tools

MS Excel

Email/Chat software

Job description

JOB DESCRIPTION

Non-Voice Process Executive (Fresher)

We are seeking enthusiastic and detail-oriented freshers to join our Non-Voice Process team. The role involves handling customer queries through email and chat, processing data accurately, updating records, and ensuring timely resolution of requests. Candidates should possess good written communication skills, basic computer knowledge, and proficiency in MS Office applications. The ideal candidate will be a quick learner, team player, and capable of meeting quality and productivity targets. Fresh graduates from any discipline are welcome to apply. Willingness to work in rotational shifts and a customer-focused approach will be an added advantage.

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