Process Analyst

FOOTPRINTS; Dadri, Gurugram District, Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

FOOTPRINTS is seeking a Process Analyst to review, document, and standardize processes across departments, with emphasis on ISO 27001:2022 compliance. The role requires creating flowcharts, SOPs, and control documentation, and coordinating with stakeholders for timely closure of audit observations.

You will maintain SOP repositories, templates, and process mappings using Visio/Lucidchart/Draw.io/Miro, and support ISO-related training and awareness sessions.

Qualifications

• Graduation is required.
• Knowledge of ISO 27001 implementation and information security controls.
• Experience with risk management and internal audits.
• Ability to map processes, write SOPs, and document controls.
• Familiarity with flowcharting tools (Visio, Lucidchart, Draw.io, Miro).
• Proficient in Excel, Word, PowerPoint, and documentation platforms.
• Strong analytical, coordination, and communication skills.
• Ability to coordinate with multiple stakeholders and meet deadlines.
• Attention to detail and structured documentation approach.

Responsibilities

• Coordinate with departments to document existing processes.
• Create detailed process flowcharts, SOPs, and manuals.
• Review processes and recommend efficiency and compliance improvements.
• Identify gaps, duplicate work, delays, and unclear responsibilities.
• Support ISO 27001:2022 implementation and maintenance.
• Maintain ISO-related documentation, risk registers, and audit records.
• Coordinate with process owners to close audit observations timely.
• Maintain central repository of SOPs and process formats.
• Ensure documents follow standard templates and workflows.
• Create process maps using Visio/Lucidchart/Draw.io/Miro.
• Assist in implementing revised processes and tracking actions.
• Prepare process-related MIS reports and management presentations.
• Conduct periodic reviews to ensure process adherence.
• Assist in awareness sessions and ISO-related training.

Skills

ISO 27001 basics

Process mapping

SOP writing

Interdepartmental coordination

MS Office

Excel

Attention to detail

Documentation

Deadline management

Education

Graduation

Tools

Microsoft Visio

Lucidchart

Draw.io

Miro

Job description

Job Purpose :The Process Analyst will be responsible for reviewing, documenting, standardising, and improving processes across all departments. The role requires coordination with departmental stakeholders to understand existing workflows, identify process gaps, create flowcharts and SOPs, and support the implementation and maintenance of ISO 27001 requirements.

Job Description :1. Coordinate with different departments to understand and document their existing processes.

2. Create detailed process flowcharts, SOPs, policies, checklists, manuals, and work instructions.

3. Review existing processes and recommend improvements to increase efficiency, accountability, and compliance.

4. Identify process gaps, duplication of work, delays, unclear responsibilities, and control weaknesses.

5. Support the implementation and ongoing maintenance of ISO 27001:2022 requirements.

6. Assist in maintaining ISO-related documentation, including policies, risk registers, control records, evidence trackers, audit reports, and corrective‑action plans.

7. Coordinate with process owners for the timely closure of internal and external audit observations.

8. Maintain a central repository of approved SOPs, policies, flowcharts, formats, and version histories.

9. Ensure that all documents follow standard templates, approval workflows, and document‑control requirements.

10. Use platforms such as Microsoft Visio, Lucidchart, Draw.io, Miro, or similar tools to create professional process maps and flowcharts.

11. Support departments in implementing newly approved or revised processes.

12. Track action items, process changes, and implementation timelines.

13. Prepare process‑related MIS reports and management presentations.

14. Conduct periodic reviews to ensure that documented processes are being followed.

15. Assist in awareness sessions and training related to SOPs, process changes, and ISO 27001 requirements.

Minimum Education :Graduation

Skills :1. Basic knowledge of ISO 27001 implementation, information security controls, risk management, internal audits, and compliance documentation.

2. Strong understanding of process mapping, SOP writing, and process improvement.

3. Ability to understand the functioning and interdependencies of different departments.

4. Working knowledge of flowcharting tools such as Microsoft Visio, Lucidchart, Draw.io, or Miro.

5. Good command of Microsoft Excel, Word, PowerPoint, and other documentation platforms.

6. Strong analytical, coordination, documentation, and communication skills.

7. Ability to follow up with multiple stakeholders and manage deadlines.

8. Attention to detail and a structured approach to documentation.

9. Ability to handle confidential organizational information responsibly.

Position Offered-Process Analyst