PRO ( Public Relation Officer )

Rao Counsultants; Ahmedabad District; In loco; INR 300.000 - 450.000; Tempo pieno

Descrizione del lavoro

Rao Consultants is seeking a proactive Public Relations Officer (PRO) in Ahmedabad to manage client complaints, escalations, and feedback across multiple channels. The role requires strong communication, problem-solving, and a customer-centric mindset to raise service quality.

You will coordinate with internal managers to resolve issues, follow up for feedback, and maintain thorough records for management review. The PRO will also look for cross-selling opportunities among visa-granted clients.

Competenze

• Excellent communication and problem-solving abilities.
• Ability to coordinate with internal teams for timely resolutions.
• Customer-centric approach to improve service quality and client satisfaction.
• Strong analytical and reporting skills.

Mansioni

• Handle client complaints and escalations across calls, email, WhatsApp, and social media.
• Understand case history and coordinate with Managers for timely resolutions.
• Follow up with clients after resolution to obtain feedback and ensure satisfaction.
• Analyse complaints, identify root causes, and recommend corrective actions.
• Maintain complaint records and prepare periodic analysis and reports for Management.
• Monitor client feedback and recurring concerns to improve service quality.
• Identify cross-selling opportunities among visa-granted clients and coordinate with respective departments for lead generation and follow-up.

Conoscenze

Strong communication

Problem-solving

Conflict-resolution

Interpersonal

Coordination

Analytical

Reporting

Descrizione del lavoro

PRO (Public Relation Officer)

Rao Consultants

Ahmedabad

Job Summary

We are seeking a professional and customer-focused Public Relations Officer (PRO) to manage client complaints, escalations, and feedback across various communication channels. The candidate should possess strong communication and problem-solving skills, the ability to coordinate with internal teams for timely resolutions, and a customer-centric approach to improving service quality and client satisfaction.

Key Responsibilities

Handle client complaints and escalations received through calls, emails, WhatsApp, feedback platforms, and social media.

Understand case history, coordinate with concerned Managers, and provide timely and appropriate resolutions.

Follow up with clients after resolution to obtain feedback and ensure satisfaction.

Analyse complaints, identify root causes, and recommend corrective actions, training, process improvements, or audits wherever required.

Maintain complaint records and prepare periodic analysis and reports for Management.

Monitor client feedback and recurring concerns to improve overall service quality.

Identify cross-selling opportunities among visa-granted clients and coordinate with respective departments for lead generation and follow-up.

Desired Skills

Strong communication, problem-solving, conflict-resolution, interpersonal, coordination, analytical, and reporting skills, with a customer-centric approach and ability to identify cross-selling opportunities.