Principal Specialist- ServiceNow Development

Prattwhitney; Bengaluru; Hybride; INR 1 800 000 - 2 800 000; Plein temps

Résumé du poste

RTX is seeking a seasoned ServiceNow Developer in Bengaluru to design, configure, and customize ITSM, ITOM, HRSD, and CMMS modules. You will implement integrations via REST/SOAP APIs, build automated workflows, and collaborate with SMEs, stakeholders, and RTX customers to deliver scalable solutions.

Applicants should have 5+ years of ServiceNow experience, strong JavaScript and AngularJS skills, and familiarity with SAFe or Agile methodologies.

Qualifications

• 5+ years’ experience as a ServiceNow developer.
• 2+ years’ experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing Incidents.
• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications
• Experience in JavaScript, Angular JS and Service Portal widget scripting.
• Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSD, Accounts Payable (Case Management), Workplace Service Delivery and CMMS.
• Experience in Event Management, Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus.
• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies.
• Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, Accounts Payable (Case Management), Workplace Service Delivery, CMMS and others as required.

Responsabilités

• Ensure compliance with organizational standards and best practices
• Work with business analysts, project managers, and stakeholders to understand requirements and deliver solutions
• Strong understanding of ITIL processes and their implementation in ServiceNow
• Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication.
• Design and implement automated workflows to streamline business processes.
• Document Technical customizations, configurations, and processes.
• Stay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform’s capabilities.
• Executing ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes.

Connaissances

ServiceNow

JavaScript

AngularJS

Service Portal

ITSM

ITOM

HRSD

CMMS

SAFe

Agile

Formation

Bachelor's degree in CS/IT

ServiceNow CSA

ServiceNow CAD

ITIL Foundation

CIS - ITSM (nice to have)

Outils

REST APIs

SOAP APIs

UI Builder

Description du poste

Job Summary

Date Posted: 2026-10-09 Country: India Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli Position Role Type: Hybrid At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Qualifications You Must Have

• 5+ years’ experience as a ServiceNow developer.
• 2+ years’ experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing Incidents.
• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications
• Experience in JavaScript, Angular JS and Service Portal widget scripting.
• Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSD, Accounts Payable (Case Management), Workplace Service Delivery and CMMS.
• Experience in Event Management, Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus.
• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies.
• Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, Accounts Payable (Case Management), Workplace Service Delivery, CMMS and others as required.

Responsibilities

• Ensure compliance with organizational standards and best practices
• Work with business analysts, project managers, and stakeholders to understand requirements and deliver solutions
• Strong understanding of ITIL processes and their implementation in ServiceNow
• Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication.
• Design and implement automated workflows to streamline business processes.
• Document Technical customizations, configurations, and processes.
• Stay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform’s capabilities.
• Executing ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes.

Education and Certifications

Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundation certification.
• CIS - ITSM and/or any other products - nice to have

Role Type and Work Arrangement

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
• Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
• Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires advanced knowledge of work area typically obtained through advanced education combined with experience. May have practical knowledge of project management. Practical to substantial knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work. Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience Engineering/Other Technical Positions: Typically requires a degree in Science,Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

Equal Employment Opportunity

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Company Overview

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.