Principal Engineer, Service Delivery

Dell Technologies; Bengaluru; Presencial; INR 4.000.000 - 6.500.000; Jornada completa

Descripción de la vacante

Dell Technologies is seeking a Principal Engineer in Service Delivery to design and deliver advanced solutions, automate operations, and improve reliability across client engagements. You will partner with customers, vendors and IT teams to monitor performance, drive process improvements, and provide thorough documentation and handover materials for sustained success at scale.

The role requires strong collaboration, strategic thinking, and the ability to translate complex technical needs into

Formación

• Supply chain operations with forward & reverse logistics
• Knowledge of Warehouse Management Systems (WMS) and best practices
• Proficiency in Microsoft Excel and Access for data analysis & reporting
• Effective cross-functional collaboration across organizational levels
• Strong customer service and relationship-building skills
• Bachelor's degree (8+ yrs) or higher with related experience; AWS/Azure, VMware, Kubernetes certifications

Responsabilidades

• Design and deliver advanced service delivery solutions
• Automate operations and improve reliability
• Create documentation and handover materials for sustained success
• Partner with customers and vendors to identify pain points and resolve issues
• Monitor partner performance against key metrics and drive improvements
• Communicate with stakeholders at all levels to maximize customer experience
• Lead process improvements to increase operational efficiency
• Manage reporting, data exchange, and collaboration with IT teams

Conocimientos

Supply chain

WMS

MS Excel/Access

Cross-functional collaboration

Customer service

Educación

Bachelor's degree

Master's degree

Herramientas

AWS/Azure

VMware VCP/VCAP

Kubernetes CKAD/CKA

Descripción del empleo

Principal Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So,we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities,challengesand initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and toidentifyand pursue sales opportunities.

Whatyou’llachieve:

As a Principal Engineer in Service Delivery, you’ll design and deliver advanced solutions, automate operations and improve reliability. You will create documentation and handover materials for sustained success.

You will:

• Partner with customers and vendors to identify pain points, resolve issues, improve processes, and enhance service delivery
• Monitor and drive partner performance against key metrics, including timeliness, quality, productivity, inventory control, and customer satisfaction
• Communicate effectively with stakeholders at all levels to maximize the overall customer experience
• Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance
• Manage reporting, data exchange, and B2B service support activities in collaboration with customers, partners, and IT teams

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.Here’swhat we are looking for with this role:

Essential Requirements:

• Supply chain operations expertise with strong knowledge of forward and reverse logistics processes
• Solid understanding of Warehouse Management Systems (WMS), including capabilities and industry best practices
• Proficient in Microsoft Excel, Access, and similar data analysis and reporting tools
• Effective communicator with the ability to collaborate across multiple organizational levels and cross-functional teams
• Excellent customer service skills with a focus on building strong relationships and delivering positive outcomes

Desirable Requirements:

• Typically requires 8+ years of related experience in a professional role with a Bachelor's degree; or 6+ years with a Master's degree; or 3+ years with a PhD; or equivalent experience
• AWS/Azure Associate/Professional;VMware VCP/VCAP; Kubernetes CKA/CKAD