Principal Client Success Consultant

Studyin; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

StudyIn is seeking a Principal Client Success Consultant in India to lead student recruitment and counselling for partner UK universities. You will engage with students and parents, guide on programmes, admissions, scholarships, and study opportunities, and drive conversions through proactive follow-ups.

You will manage CRM records, track leads, and collaborate with internal stakeholders to meet enrolment targets while maintaining compliance with admissions policies and service levels.

Qualifications

• Bachelor's degree required.
• Background in International Education, Business, Marketing or related discipline preferred.

Responsibilities

• Recruit and counsel prospective students interested in UK partner universities.
• Provide guidance on programmes, admissions requirements, scholarships, and study opportunities.
• Build relationships with students and parents to drive applications, deposits and enrolments.
• Manage student enquiries and conduct proactive follow-ups throughout the recruitment journey.
• Support students with application requirements and admissions processes.
• Achieve individual conversion and enrolment targets.
• Ensure CRM compliance and timely pipeline updates.
• Collaborate with university teams to achieve recruitment objectives.

Skills

Student engagement

Communication

CRM management

Analytical

Stakeholder management

Target orientation

Education

Bachelor's degree

International Education/Business/Marketing background

Tools

CRM software

Job description

Job Description:

Position Details

Position Title

Principal Client Success Consultant

Role Type

Individual Contributor (IC)

Department/Sub Department

Counselling

Reporting to

Regional Manager

Location

India (or designated StudyIn office – pan India)

Employment Type

Full time

About The Company

At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.

Main Duties & Scope of the role

The StudyIn University Ambassador Programme (UAP) is a strategic partnership model designed to increase student recruitment, strengthen university brand visibility, and improve conversion and enrolment outcomes.

Key Responsibilities

• Student Recruitment & Conversion
• Engage and counsel prospective students interested in studying at the partner UK university.
• Provide guidance on programmes, admissions requirements, scholarships, and study opportunities.
• Build relationships with students and parents to drive applications, deposits, and enrolments.
• Manage student enquiries and conduct proactive follow-ups throughout the recruitment journey.
• Support students with application requirements and admissions processes.
• Achieve individual conversion and enrolment targets.
• Ensure compliance with university admissions policies and agreed service levels.
• Lead Management & Reporting
• Manage and maintain accurate student records within the CRM.
• Track and progress leads from enquiry through to enrolment.
• Monitor application, offer, conversion, and enrolment performance.
• Generate reports and insights to support recruitment planning and decision-making.
• Ensure CRM compliance, data accuracy, and timely pipeline updates.
• University & Stakeholder Collaboration
• Work closely with the university's International Recruitment and Admissions teams to achieve recruitment objectives.
• Act as a key liaison between the university and StudyIn teams.
• Collaborate with internal stakeholders to improve student conversion and enrolment outcomes.
• Maintain up-to‑date knowledge of university programmes, admissions requirements, scholarships, and policy updates.
• Deliver professional and timely communication to students, parents, and university partners

About The Candidate (including Required Competencies)

Education

• Bachelor's degree required.
• Background in International Education, Business, Marketing, or a related discipline preferred.

Experience

• 2–3 years of experience in student recruitment, admissions counselling, lead conversion, or a related role.
• Experience in outbound calling and CRM-driven conversion environments.
• Exposure to UK higher education recruitment is preferred.

Skills & Competencies

• Strong student engagement and conversion skills.
• Excellent communication, presentation, and influencing abilities.
• CRM and pipeline management experience.
• Data-driven approach with reporting and analytical capability.
• Strong stakeholder management and relationship-building skills.
• Commercially aware and target-oriented mindset.
• Ability to manage multiple priorities in a fast‑paced environment.

Key Performance Indicators (KPIs)

• Application volume growth.
• Enquiry-to-application conversion rate.
• Offer-to-enrolment conversion rate.
• Achievement of enrolment targets.
• CRM compliance and pipeline management.
• Student and university partner satisfaction.

Why Join StudyIn UAP?

• Be part of a scalable, next-generation in-country representation model.
• Work alongside senior leaders driving international student mobility across the globe
• Directly influence enrolment growth and strategic university partnerships.
• Gain exposure to multi-country recruitment operations within a global education organisation.

Requirements: