President

EXC Managed Services; Gurugram District; On-site; INR 4,200,000 - 12,000,000; Full time

Job summary

EXC Managed Services in Gurugram is seeking a President to build and lead the GCC end to end, turning it into a high‑quality, AI‑enabled operating backbone for ElevenX portfolio companies and external clients.

The role blends strategy, deal closing and ongoing operations, with early sales and P&L ownership across five governance towers.

You will recruit and guide the leadership team, design go‑to‑market plans, ensure delivery, and report to senior stakeholders as the business scales.

Qualifications

• Bachelor’s degree in business, finance, IT or related field.
• MBA or equivalent preferred.
• 15+ years of leadership with P&L ownership in managed services or outsourcing.
• Experience building/go-to-market strategies and closing enterprise deals.

Responsibilities

• Define go-to-market strategy for each service line and channels.
• Lead brand architecture and external communications for EXC MS.
• Convert relationships into a qualified pipeline and lead early sales cycles.
• Own full P&L accountability across towers with budgeting and forecasting.
• Recruit and lead GCC leadership team and build scalable talent engine.

Skills

P&L management

Strategic leadership

Go-to-market

Enterprise deals

Executive communication

Education

Bachelor’s degree in Business/Finance/IT or related field

MBA (preferred)

Tools

CRM systems

Salesforce

Job description

Shift - 4PM IST - 01AM IST, On-Site,Gurugram

EXC Managed Services (“EXC MS”) is the Global Capability Center of ElevenX Capital, a venture studio on a mission to found and exit 1,000 companies in a decade. The GCC is the shared engine behind the portfolio, delivering five capability towers:

• FPO: Finance Process Outsourcing
• ITO: Information Technology Outsourcing (for ElevenX portfolio companies)
• RPO: Recruitment Process Outsourcing
• LPO: Legal Process Outsourcing
• MPO: Marketing Process Outsourcing

We are seeking a President to build and lead the GCC end to end. This is not a traditional captive-center role. The mandate has two parts: first, make the GCC the high-quality, AI-enabled operating backbone for every ElevenX portfolio company; second, commercialize those capabilities for external clients and turn the GCC from a cost center into a profit center with its own P&L.

The initial route to market runs through ElevenX portfolio relationships in higher education, including the Ellucian Banner install base. Over time, the President will develop distinct market-facing brands for each capability tower.

This is a builder role for a leader who has scaled a GCC, GBS or multi-service outsourcing business, is comfortable personally leading early sales, and can move between strategy, deal closing and operating discipline.

Key Responsibilities

• Define the go-to-market strategy for each service line: target segments, offers, pricing, packaging and channels.
• Lead the brand architecture for EXC MS, including service-specific brands and web presence that clearly communicate each offering (for example, finance services to finance buyers).
• Convert ElevenX portfolio relationships and install-base accounts into a qualified pipeline, and launch the first outbound campaigns.
• Identify cross-sell motions across service lines and across the ElevenX portfolio.
• Oversee delivery across FPO, ITO, RPO, LPO and MPO through tower leaders, ensuring SLA adherence, client satisfaction and repeatable delivery.
• Ensure ITO delivery meets the infrastructure, cybersecurity and uptime requirements of ElevenX portfolio companies.
• Stand up capabilities quickly for new portfolio companies as the studio launches them.
• Own key vendor, technology-partner and delivery-location relationships.

Commercialization, Go-to-Market and Brand

• Define the go-to-market strategy for each tower: target segments, offers, pricing, packaging and channels.
• Lead the brand architecture for EXC MS, including service-specific brands and web presence that speak directly to each buyer.
• Convert portfolio relationships and install-base accounts into a qualified pipeline, and launch the first outbound campaigns.
• Personally lead early sales cycles, from prospecting and executive pitches through negotiation and closing.
• Build and scale the sales and business development function as the towers mature.

P&L and Revenue

• Own full P&L accountability across all towers, including budgeting, forecasting, margin management and cost discipline.
• Own the revenue number, including bookings, pipeline, conversion and client retention.
• Establish revenue KPIs (pipeline generated, win rate, cost of acquisition, contract value) and report against targets.

Talent and Organization

• Recruit and lead the GCC leadership team, including tower heads and operations leadership.
• Build the GCC’s employer brand and talent engine to attract and retain high-calibre people.
• Build a culture of commercial accountability, operational discipline and continuous improvement.

Governance and Reporting

• Represent GCC performance to xForce and ElevenX leadership, with board-style reporting on revenue, margin, pipeline and risk.
• Partner with portfolio company leaders as both clients and channel partners.
• Ensure compliance, data security and risk management across jurisdictions served.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, IT or a related field; MBA or equivalent preferred.
• 15+ years of progressive leadership experience, including at least 5 years as COO or business unit head with full P&L ownership in a managed-services, BPO or outsourcing business.
• Track record of building or scaling a multi-function capability center, ideally including a shift from cost center to revenue-generating business.
• Proven ability to build go-to-market from an early stage and personally close enterprise or institutional deals.
• Experience running delivery across finance, IT, recruitment, legal or marketing services; depth in two or more is strongly preferred.
• Experience serving US or global clients from an offshore or multi-location delivery model.
• Experience selling into higher education, or into an established ERP/SIS install base such as Ellucian Banner or Oracle, is a strong plus.
• Strong command of P&L management, pricing, budgeting and forecasting across multiple business lines.
• Experience reporting to a Board, PE sponsor or holding company leadership, with excellent executive communication.
• Experience in PE-backed, venture-studio or high-growth environments is strongly preferred.