Presales Manager-Managed Service-NOC- Bangalore

ValuePoint; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ValuePoint is seeking a senior role focused on engaging with customers, understanding IT infrastructure and business needs, and designing comprehensive managed services.

The role involves leading proposal development, SOW creation, and solution demonstrations, ensuring alignment with SLAs, KPIs, and governance with delivery teams. A strong foundation in ITIL and cloud platforms is essential.

Qualifications

• Strong understanding of Managed Infrastructure Services, Cloud Platforms (Azure/AWS/GCP), Data Center Operations.
• Knowledge of Network & Security Technologies and ITIL framework.
• Experience with Service Management Tools and governance models.

Responsibilities

• Engage with customers to understand IT infrastructure and business requirements.
• Design Managed Services solutions covering Data Center, Cloud, Network, Security, End User Support, NOC, and Service Desk.
• Prepare Statements of Work, Scope Documents, Service Catalogs, and Solution Proposals.
• Conduct customer presentations and technical discussions to demonstrate value.

Skills

Managed Infra Services

Cloud Platforms

Data Center Ops

Network & Security

ITIL Framework

Service Management Tools

Tools

ITSM Tools

Job description

Role & responsibilities

• Engage with customers to understand IT infrastructure and business requirements.
• Design Managed Services solutions covering:
  • Data Center Operations
  • Cloud Managed Services (Azure, AWS, GCP)
  • Network Operations
  • Security Operations
  • End User Support Services
  • NOC Services
  • IT Service Desk
• Prepare Statements of Work (SOW), Scope Documents, Service Catalogs, and Solution Proposals.
• Conduct customer presentations, solution demonstrations, and technical discussions.

Proposal & Bid Management

• Lead RFP/RFI/RFQ responses for Managed Services opportunities.
• Define service scope, SLAs, KPIs, governance models, and resource plans.
• Coordinate with technical, commercial, and operations teams for proposal submission.
• Develop effort estimation, pricing models, and cost optimization strategies.

Customer Engagement

• Participate in customer meetings and requirement-gathering workshops.
• Conduct infrastructure assessments and service transition discussions.
• Present business value, ROI, and transformation roadmaps to customer stakeholders.

Sales Support

• Support account managers and sales teams in opportunity qualification.
• Identify upsell and cross-sell opportunities within existing customers.
• Assist in negotiation and solution clarification during deal closure.

Service Transition Support

• Work with delivery teams during project handover and service onboarding.

Ensure agreed SLAs, deliverables, and customer expectations are documented

Preferred candidate profile

• Strong understanding of:
  • Managed Infrastructure Services
  • Cloud Platforms (Azure/AWS/GCP)
  • Data Center Operations
  • Network & Security Technologies
  • ITIL Framework
  • Service Management Tools