Location: Gurgaon
Vacancy: 1
Experience: Minimum 3 years in Card Operations
Salary: 6-15 LPA (annual)
Joining Time: Immediate
Role Overview
An experienced Operations Manager for the Prepaid Vertical, reporting to the Founder & CEO, will manage the Digital/Virtual Prepaid cards product line, overseeing account administration, fund management, and operational excellence to support corporate clients in using their multi‑wallet accounts for tax savings, reimbursements, and day‑to‑day payments.
Responsibilities
- Handle the distribution, usage, and account management of prepaid cards.
- Reconcile daily card activity across all use cases within the application.
- Prepare daily journal entries for interchange fees.
- Structure and manage billing, card payment collection, and reconciliation of card products.
- Prepare month‑end reconciliations.
- Identify and resolve issues with internal and external customers promptly.
- Participate in testing for upgrades and new products.
- Support and back up team members as needed.
- Review P&L statements and drive optimization of key revenue and cost items.
- Ensure regulatory compliance for all card‑related parameters and network guidelines.
- Analyze trends in prepaid card spend—by category, segment, and transaction type—to increase point‑of‑sale usage and expand the active customer base.
- Track income channels and work toward achieving business targets.
Qualifications
- At least 3 years of experience in card operations.
- In‑depth knowledge of card products and processes.
- Experience managing reconciliation and settlement of daily card transactions.
- Familiarity with VISA, MasterCard, RuPay, AMEX, closed‑loop, and open‑loop products.
- Experience in payments and reconciliation.
- Knowledge of industry trends, technology, marketing, and product development.
- Understanding of regulatory guidelines and norms.
- Excellent written and oral communication skills.
- Proficiency in MS Excel, Word, PowerPoint, Access.