Premier Customer Relationship Specialist

Rockwell Automation; Mumbai; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Mindfulness program

Volunteer Paid Time Off

Volunteer matching program

Employee Assistance Program

OnTrack wellbeing program

Online course library

Job summary

Rockwell Automation in India is seeking a Customer Relationship Specialist to partner with Sales, Distributors and key customers, delivering value-added customer solutions through close collaboration with Supply Chain and Finance.

You will drive demand sensing, market intelligence and ensure product availability to support revenue growth and customer satisfaction, reporting to the AP Premier Customer Care Manager in a hybrid setup from an India location.

Qualifications

• Bachelor's Degree required.
• 3+ years in CRM, demand planning, supply chain, or customer service in industrial/tech env.
• Experience with ERP systems, preferably SAP.
• Strong analytical capabilities to generate actionable insights.
• Experience collaborating with cross-functional teams and managing distributor relationships.
• Willingness to travel up to 40% of the time.

Responsibilities

• Partner with Sales, Supply Chain, distributors, and customers to understand business requirements and deliver customer-centric solutions.
• Drive demand sensing activities and provide market intelligence to support demand planning and product availability.
• Conduct periodic reviews with distributors to ensure adherence to Rockwell Automation processes and policies.
• Represent the customer perspective across internal functions to ensure timely resolution of requirements while complying with policies.
• Develop customer insights and market intelligence to identify opportunities for process improvements, retention, and growth.
• Maintain compliance with company ethics, integrity, and compliance standards.

Skills

Analytical skills

SAP ERP

Cross-functional collaboration

Demand planning

Customer relationship management

Travel up to 40%

Education

Bachelor's Degree

MBA

Tools

SAP

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Relationship Specialist, you will serve as a strategic partner to Sales, Business Units, Distributors, System Integrators, and Key End Customers, helping deliver value‑added customer solutions through close collaboration with Supply Chain, Finance, and cross‑functional teams. You will play a critical role in demand sensing, market intelligence, customer engagement, and ensuring product availability to support revenue growth and customer satisfaction.

You will report to the AP Premier Customer Care Manager and work in a hybrid work model from one of our India locations.

Your Responsibilities

• Partner with Sales, Supply Chain, distributors, and customers to understand business requirements and deliver customer‑centric solutions.
• Drive demand sensing activities and provide market intelligence inputs to support demand planning and product availability.
• Conduct periodic reviews with distributors to ensure adherence to Rockwell Automation processes, policies, and strategic objectives.
• Represent the customer perspective across internal functions to ensure timely resolution of customer requirements while complying with company policies.
• Develop customer insights and market intelligence to proactively identify opportunities for process improvements, customer retention, and business growth.
• Maintain compliance with Rockwell Automation's ethics, integrity, and compliance standards in all business activities.

The Essentials – You Will Have

• Bachelor's Degree in any discipline from a recognized university.
• 3+ years of experience in customer relationship management, demand planning, demand sensing, supply chain operations, or customer service within an industrial, manufacturing, or technology environment.
• Experience working with ERP systems, preferably SAP.
• Strong analytical capabilities with the ability to interpret business data and generate actionable insights.
• Experience collaborating with cross‑functional teams and managing distributor and customer relationships.
• Ability to travel up to 40% of the time, as business needs require

The Preferred – You Might Also Have

• MBA or postgraduate qualification in Supply Chain Management, Operations, or Business Management.
• Experience working with distributors, system integrators, and end customers in industrial automation or manufacturing industries.
• Knowledge of demand planning, inventory management, and sales operations processes.
• Advanced proficiency in Microsoft Excel and business data analysis.
• Understanding of industrial automation market trends and customer requirements.
• Experience supporting regional or global customer accounts and managing complex stakeholder relationships

What We Offer

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time Off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• Competitive compensation and benefits package
• Hybrid work environment with flexibility to work from approved Rockwell Automation locations across India
• and other local benefits!

At Rockwell Automation, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other opportunities.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.