Customer Relationship Specialist

Jobtailor; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rockwell Automation in India seeks a Customer Relationship & Demand Planning professional to partner with Sales, Distributors, and System Integrators. You will drive demand sensing and provide market intelligence to support product availability, while aligning with Finance and cross-functional teams.

You will reviews with distributors and ensure policy adherence, while representing the customer perspective across functions to resolve requirements promptly. Travel may be required.

Qualifications

• Bachelor's degree from a recognised university.
• 3+ years in customer relationship management, demand planning, or supply chain operations in an industrial/manufacturing/tech environment.
• Experience with ERP systems, preferably SAP, and strong data interpretation skills.

Responsibilities

• Serve as a strategic partner to Sales, Business Units, Distributors, System Integrators, and Key End Customers.
• Deliver value-added customer solutions through close collaboration with Supply Chain, Finance, and cross-functional teams.
• Drive demand sensing activities and provide market intelligence inputs to support demand planning and product availability.
• Conduct periodic reviews with distributors to ensure adherence to Rockwell Automation processes, policies, and strategic objectives.
• Represent the customer perspective across internal functions to ensure timely resolution of customer requirements while complying with company policies.
• Develop customer insights and market intelligence to identify opportunities for process improvements, customer retention, and business growth.
• Maintain compliance with Rockwell Automation's ethics, integrity, and compliance standards.
• Report to the AP Premier Customer Care Manager.
• Travel as required by business needs.

Skills

Customer Relationship Management

Demand Planning

Supply Chain Operations

Data Analysis

Cross-Functional Team Management

Stakeholder Relationship Management

Market Intelligence

Process Improvement

Education

Bachelor's Degree

Tools

SAP

Microsoft Excel

Job description

• Serve as a strategic partner to Sales, Business Units, Distributors, System Integrators, and Key End Customers
• Deliver value-added customer solutions through close collaboration with Supply Chain, Finance, and cross-functional teams
• Drive demand sensing activities and provide market intelligence inputs to support demand planning and product availability
• Conduct periodic reviews with distributors to ensure adherence to Rockwell Automation processes, policies, and strategic objectives
• Represent the customer perspective across internal functions to ensure timely resolution of customer requirements while complying with company policies
• Develop customer insights and market intelligence to identify opportunities for process improvements, customer retention, and business growth
• Maintain compliance with Rockwell Automation's ethics, integrity, and compliance standards
• Report to the AP Premier Customer Care Manager
• Travel as required by business needs

Requirements

• Bachelor's Degree in any discipline from a recognized university
• 3+ years of experience in customer relationship management, demand planning, demand sensing, supply chain operations, or customer service within an industrial, manufacturing, or technology environment
• Experience working with ERP systems, preferably SAP
• Strong analytical capabilities with the ability to interpret business data and generate actionable insights
• Experience collaborating with cross-functional teams and managing distributor and customer relationships
• Ability to travel up to 40% of the time, as business needs require
• Experience working with distributors, system integrators, and end customers in industrial automation or manufacturing industries
• Knowledge of demand planning, inventory management, and sales operations processes
• Advanced proficiency in Microsoft Excel and business data analysis
• Understanding of industrial automation market trends and customer requirements
• Experience supporting regional or global customer accounts and managing complex stakeholder relationships

Core Competencies

Demonstrates expertise in customer relationship management, demand planning, and supply chain operations within industrial automation. Proficient in analyzing business data to drive actionable insights and improve customer retention and business growth.

Highest-signal resume keywords

• Customer Relationship Management
• Demand Planning
• Supply Chain Operations
• ERP Systems (SAP)
• Data Analysis

Hard Skills

• Demand Sensing
• Inventory Management
• Sales Operations Processes
• Analytical Capabilities
• Business Data Interpretation
• Market Intelligence
• Process Improvement
• Customer Insights
• Microsoft Excel
• Compliance Standards

Soft Skills

• Collaboration
• Cross-Functional Team Management
• Stakeholder Relationship Management

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Industrial Automation
• Manufacturing
• Technology Environment
• Distributors
• System Integrators
• Customer Service