Practice Head D365

Quarks Technosoft Pvt. Ltd.; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Quarks Technosoft Pvt. Ltd. seeks an experienced D365 Practice Head – Techno-Functional to lead growth, strategy, capability development, and delivery of the Microsoft Dynamics 365 practice.

The role blends functional consulting, technical architecture, solution design, programme delivery, and practice management, with responsibility for building a scaled team of consultants, architects, and delivery leaders. Strong D365 delivery background and client engagement skills are essential.

Qualifications

• 15+ years of enterprise IT consulting or ERP/CRM experience.
• Hands-on D365 implementations, solution design, and delivery.
• Techno-functional understanding of D365 architecture, configuration, integrations, and data migration.
• Experience leading large enterprise implementations and distributed teams.
• Ability in practice building, pre-sales, estimation, delivery governance, and commercial management.
• Strong Azure, Power Platform, Dataverse, APIs, security, and integration pattern knowledge.
• Excellent communication, stakeholder management, problem-solving, and executive presentation skills.

Responsibilities

• Define and execute the D365 practice strategy, roadmap, and growth.
• Build and scale techno-functional teams across consulting, architecture, development, testing, and support.
• Oversee end-to-end D365 implementations, migrations, and managed services.
• Lead pre-sales, RFP responses, effort estimation, and technical proposals.
• Establish governance, delivery standards, accelerators, and partner ecosystem.

Skills

D365 implementations

Solution design

Techno-functional

Delivery governance

Pre-sales

Commercial management

Stakeholder management

Azure

Power Platform

Dataverse

APIs

Security

Executive presentation

Job description

• D365 Techno-Functional
• Project Delivery
• Strategic Leadership
• Technical Architecture
• Solution Design

Position: D365 Practice Head

Technology: Microsoft Dynamics 365

Experience: 15+ years overall, with 5+ years in practice leadership or equivalent senior delivery/consulting leadership

Role Overview

We are looking for an experienced D365 Practice Head – Techno-Functional to lead the growth, strategy, capability development, and delivery of our Microsoft Dynamics 365 practice. The role requires a strong blend of functional consulting, technical architecture, solution design, programme delivery, and practice management.

The candidate will be responsible for building and scaling a team of techno-functional consultants, solution architects, technical developers, and delivery leaders while driving successful implementations, client satisfaction, pre-sales, and revenue growth.

The ideal candidate will have hands-on experience in Dynamics 365 implementations, the ability to engage with business stakeholders, and the technical depth to guide solution architecture and integrations.

Key Responsibilities

1. Practice Leadership and Growth

• Define and execute the D365 practice strategy, capability roadmap, and growth plan.
• Build and scale techno-functional teams across consulting, architecture, development, testing, and support.
• Drive practice revenue, resource utilisation, delivery margins, and overall profitability.
• Establish delivery standards, reusable accelerators, best practices, and governance frameworks.
• Develop Microsoft partnerships, certifications, and ecosystem capabilities.

2. Functional Consulting and Solution Design

• Lead business discovery, requirement workshops, fit-gap analysis, process mapping, and solution design.
• Provide techno-functional guidance across relevant Dynamics 365 applications, including:
  • Dynamics 365 Finance and Supply Chain Management (F&O)
  • Dynamics 365 Sales and Customer Service
  • Dynamics 365 Business Central, where applicable
  • Project Operations, where applicable
• Translate business requirements into scalable, maintainable D365 solutions.
• Guide functional configuration, customisation decisions, business process optimisation, and solution adoption.
• Oversee functional design documents, solution blueprints, and implementation roadmaps.

3. Technical Architecture and Engineering

• Provide technical leadership for D365 architecture, extensions, customisations, and integrations.
• Oversee integration architecture using APIs, Azure services, middleware, and enterprise applications.
• Ensure solutions follow Microsoft-recommended architecture, security, performance, and upgradeability practices.
• Guide data migration, reporting, analytics, testing automation, release management, and environment strategy.
• Establish standards for code quality, technical reviews, CI/CD, and solution lifecycle management.

4. Programme Delivery and Client Management

• Oversee end-to-end D365 implementation, migration, enhancement, and managed-services engagements.
• Own delivery governance, project risks, budgets, resource planning, quality, and timelines.
• Engage with client CIOs, IT leaders, finance leaders, operations leaders, and business stakeholders.
• Provide oversight for discovery, design, build, testing, deployment, cutover, and hypercare.
• Resolve complex functional and technical issues and ensure successful business outcomes.
• Manage escalations and drive continuous improvement in client satisfaction.

5. Pre-Sales and Business Development

• Lead solution consulting, RFP/RFI responses, effort estimation, solution proposals, and technical presentations.
• Work with sales and account teams to identify opportunities and develop implementation and managed-services proposals.
• Define delivery models, team structures, pricing assumptions, and commercial estimates.
• Participate in client workshops, solution demonstrations, and executive discussions.
• Build reusable offerings and accelerators to improve win rates and delivery efficiency.

Required Skills and Experience

• 15+ years of experience in enterprise IT consulting, ERP/CRM implementation, or Microsoft business applications.
• Significant hands‑on experience in Microsoft Dynamics 365 implementations, solution design, and delivery.
• Strong techno‑functional understanding of D365 architecture, configuration, customisation, integrations, and data migration.
• Experience leading large or complex enterprise implementations and distributed teams.
• Demonstrated capability in practice building, pre‑sales, solution estimation, delivery governance, and commercial management.
• Strong understanding of Microsoft Azure, Power Platform, Dataverse, APIs, security, and integration patterns.
• Excellent communication, stakeholder management, problem‑solving, and executive presentation skills.

Ideal Candidate Profile

A senior D365 leader who combines functional consulting depth, technical architecture knowledge, and services‑practice leadership. The candidate should be capable of engaging business stakeholders, guiding technical teams, owning delivery outcomes, and building a scalable, commercially successful D365 practice.