Postal Clerk

Post Office Capital Services; Sitapur; On-site; INR 180,000 - 300,000; Full time

Job summary

Post Office Capital Services is hiring a Postal Clerk in Sitapur to assist customers with banking accounts (RD, MIS, TD, FD, PPF). You will process deposits/withdrawals, handle routine postal banking tasks, and maintain accurate records.

The role requires strong communication and attention to detail, with on-site teamwork and adherence to policies. Responsibilities include responding to inquiries, supporting service standards, and ensuring accurate documentation and compliance in daily

Qualifications

• Strong customer service and customer satisfaction skills.
• Effective interpersonal communication to build rapport with customers and team.
• Supervisory skills or ability to follow procedures and support daily operations.
• Administrative assistance including record keeping and form verification.
• Basic numeracy and comfort with financial figures and balances.
• Attention to detail and reliability in following banking and postal guidelines.
• Proficiency with basic computer use and office software.

Responsibilities

• Assist customers with opening and managing RD, MIS, TD, FD, and PPF accounts.
• Process deposits and withdrawals and handle routine postal banking transactions.
• Maintain records, verify documents, and ensure forms and account details are complete.
• Respond to customer inquiries and provide information on products and services.
• Support customer satisfaction with timely, courteous service and teamwork.

Job description

Company Description

Post Office Capital Services provides banking and financial services offered by the Indian Post Office, including RD, MIS, TD, FD, and PPF accounts. The organization focuses on accessible, reliable savings and investment options for individuals and families. Team members support customers in managing their accounts, understanding products, and completing transactions securely. The work environment values accuracy, trust, and clear communication, making it a suitable place for individuals interested in financial services and customer support.

Role Description

The Postal Clerk role at Post Office Capital Services is a full-time, on-site position based in Sitapur. Day-to-day responsibilities include assisting customers with opening and managing RD, MIS, TD, FD, and PPF accounts, processing deposits and withdrawals, and handling routine postal banking transactions. The Postal Clerk will manage administrative tasks such as maintaining records, verifying documents, and ensuring that forms and account details are complete and accurate. The role also involves responding to customer inquiries, providing information on products and services, and supporting customer satisfaction through timely and courteous service. The Postal Clerk will work closely with colleagues and supervisors to maintain service standards and comply with all relevant policies and procedures.

Qualifications

• Strong customer service and customer satisfaction skills, with the ability to assist a diverse range of customers professionally and respectfully.
• Effective interpersonal skills to communicate clearly, build rapport, and collaborate with team members and supervisors.
• Supervisory skills or the ability to take direction, follow established procedures, and support smooth daily operations.
• Administrative assistance skills, including basic record keeping, document verification, and handling forms accurately.
• Basic numeracy and comfort working with financial figures, transactions, and account balances.
• Attention to detail and reliability in following banking and postal guidelines and maintaining confidentiality.
• Proficiency in basic computer use and familiarity with office or banking software is beneficial.
• Minimum secondary school education; additional training or experience in banking, finance, or postal services is an advantage.