Portfolio Head

Jones Lang LaSalle Incorporated; Bhiwandi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Jones Lang LaSalle Incorporated in India is seeking an experienced facilities account management leader to act as the main strategist and SPOC for regional service delivery. You will oversee resources, including technology and teams, to run operations smoothly and align with client needs.

You will manage budgets, maintain safety standards, and drive continuous improvement across services, aiming for zero incident goals while coordinating with senior leadership and clients to meet financial and

Qualifications

• Experienced‑Seasoned Expert with facilities account management background.
• Degree or Diploma with relevant educational background; Engineering is preferred.
• Minimum eight years of facilities account management experience.
• Experience with fast-moving MNC clients and regional service lines.

Responsibilities

• Act as SPOC to client for complete scope of work and manage complete operations as P&L head.
• Ensure superior client service and standard service delivery within budgets.
• Ensure SLAs are met and drive cost optimization across the portfolio.
• Implement Planned Preventative Maintenance to reduce breakdowns and extend asset life.
• Lead on-site staff, coaching, performance reviews, and safety compliance.
• Collaborate with procurement to standardize vendor management and contracts.
• Ensure regulatory compliance and timely reporting to clients.

Skills

Facilities management

Stakeholder management

Financial acumen

Team leadership

Safety & compliance

Education

Degree / Diploma in relevant field

Bachelor of Engineering – Mechanical/Electrical

Equivalent professional qualification

Job description

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Staying at the Forefront of Operational Excellence: This is a very multi‑faceted role that comes with great responsibility. You’ll be the main visionary and strategist for our regional plans. You’ll be the go‑to person and will be working with a team of seasoned operations managers and subject matter experts who will help you to manage all aspects of operations. You will be taking charge of all the resources—including technology, manpower and standard operating procedures—needed to run the operations smoothly and seamlessly.

Putting Clients First—Always: Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain strong strategic relationships with our stakeholders. You’ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision‑making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync.

Safety as the Key Priority in Daily Building Operations: You’ll boost on‑site operations by promoting best practices and developing better processes. You will be responsible for complete buildings operation & maintenance ensuring smooth operations related to property and asset management with all safety related compliances. Ensure that Portfolio is driven with international safety standards with a core focus towards zero incident and establish a safe environment of working for all. On top of these, you’ll be at the helm of property safety by encouraging adherence to health and safety standards.

Driving Team Success and Collaborations: Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company. In this role, you will be working closely with senior leadership from both property management business line and the client side. You will be responsible for aligning with the client’s property management needs to ensure seamless communication and adaptation of processes and standards.

Devising Win‑Win Solutions for All Parties: You’ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor or growth targets. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross‑sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Becoming a Trustworthy Authority: You must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Requirements & Experience

• Experienced‑Seasoned Expert
• You have a Degree / Diploma with relevant educational background
• Or in Bachelor of Engineering–Mechanical / Electrical or related field
• You have at least eight years’ experience in facilities account management under your belt
• Likewise, you are a pro at handling complex account structures and client sensitivities
• You are also an ace on the technical and financial know‑how of running a service delivery team
• You will be familiar with working with fast moving MNC clients with a regional presence and multiple service lines
• You will ensure that all work is aligned to the organizational objectives with higher level of customer satisfaction and continuously work towards improvement of processes like safety & security, automation and risk management by quoting global practices and implementing them
• Resilient Property Management is a highly client‑oriented business
• It’s fast paced and you’ll need to be fast paced as well

Key Deliverables

• Act as SPOC to client for complete scope of work and manage complete operations as P&L head for the organization.
• Ensure superior client service, standard service delivery in all locations within the agreed budgets.
• Ensure that agreed SLAs are complied with to ensure quality services.
• Control and monitor the common area maintenance cost and drive continual optimization of services and costs across the portfolio.
• Implement a Planned Preventative Maintenance (PPM) schedule to reduce breakdowns and maintenance costs, improve asset life and remain compliant and ultimately offer an environment where staff and clients remain safe.
• Work within the guidelines established by JLL and Client and ensure that all direct reports and on‑site staff are properly and efficiently managed, including coaching, performance management, and reviewing of staff.
• Ensure staff and contractors are working in proper efficient working environments, including but not limited to the adherence to Health and Safety requirements and efficient equipment.
• Support Procurement to establish a standard service vendor management & contract management strategy across all the properties.
• Monitor that all legal & Regulatory requirements are met in buildings. Ensuring all compliances are tracked and maintained all the time with zero deviations.
• Implement and manage the world class system and processes (SOP & Benchmarking).
• Hold periodic meetings with clients, contractors & ensure the closure of observations if any raised by the client.
• Ensure that buildings are run with most optimized power consumption without compromising on service levels.
• Monitor and ensure that Health of equipment and systems with zero breakdowns.
• Ensure that all reports, data requirements, analysis are delivered to clients in given timelines.
• Active participation in all safety meetings.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location & Hours

Location: On-site –Bhiwandi, Maharashtra

Scheduled Weekly Hours: 40

Equity and Inclusion

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.