Policy Operations Specialist/Associate

AssetPlus; Chennai District; On-site; INR 400,000 - 800,000; Full time

Benefits offered by this job

Employee Healthcare Benefits

Continuous Learning & Development

Team Engagement Activities

Job summary

A rapidly growing fintech platform in Chennai is seeking a Policy Operations Specialist/Associate to manage the end-to-end lifecycle of insurance policies. This includes generating quotes, validating proposals, and ensuring compliance with documentation guidelines. Candidates should have a degree in Commerce or related fields, and 0–3 years of experience in insurance operations. The role offers an opportunity to work in a vibrant team with excellent career growth prospects and comprehensive employee benefits.

Qualifications

• 0–3 years of experience in insurance operations or policy servicing.
• Exposure to aggregator or POSP models and multi-insurer platforms is a plus.

Responsibilities

• Manage the end-to-end lifecycle of insurance policies.
• Generate and validate quotes for health and life insurance policies.
• Ensure compliance with documentation and IRDAI guidelines.
• Conduct limited outbound calls and maintain call logs.
• Update daily trackers and prepare MIS reports.

Skills

Insurance operations

Policy servicing

Quote generation

Documentation management

Compliance adherence

Education

Graduate or Postgraduate in Commerce, Business Administration, or Insurance Management

Job description

Policy Operations Specialist/Associate

AssetPlus is one of India’s fastest‑growing fintech platforms, transforming how investors and advisors experience mutual funds and insurance. Our mission is to simplify financial journeys through technology‑led operations, compliance rigour, and seamless service delivery.

Role Overview

The Policy Operations Associate will manage the end‑to‑end lifecycle of insurance policies across health and life insurance segments. The role includes quote generation, proposal validation, documentation management, compliance adherence, renewals, and coordination with insurers and internal teams. This position blends operational precision with proactive communication, requiring the individual to handle daily policy processing and limited outbound coordination calls to ensure timely closures, smooth issuance, and audit‑ready documentation.

Key Responsibilities

• Quote Generation & Proposal Management
  • Generate accurate and customised quotes for health and life insurance policies through insurer portals and internal tools.
  • Collaborate with sales or partner teams to capture customer details and recommend suitable product options.
  • Share premium illustrations, ensure accurate data entry, and track proposal conversion rates.
  • Manage proposal form validation, KYC checks, payment confirmations, and insurer coordination for policy issuance.
  • Review policy copies for accuracy in coverage, sum assured, and premium details before release.
  • Maintain end‑to‑end case logs with issuance dates, TAT compliance, and exception handling records.
• Documentation & Compliance
  • Ensure that every policy file is supported by complete documentation, including the proposal form, KYC, premium proof, and medical reports where applicable.
  • Maintain digital and physical documentation repositories in line with AssetPlus standards.
  • Ensure adherence to IRDAI guidelines, insurer SOPs, and company compliance frameworks at every stage of processing.
  • Participate in periodic audits and support internal compliance checks to maintain 100% data and document hygiene.
  • Flag discrepancies or incomplete files proactively to the Lead and rectify within set timelines.
  • Manage the renewal cycle by sending timely reminders and coordinating premium collections.
  • Process endorsements such as address changes, contact updates, or nominee modifications.
  • Maintain renewal and endorsement MIS with closure timelines and pending status visibility.
• Coordination & Calling Activities
  • Conduct limited outbound calls to partners, insurers, or customers for document collection, pending case closures, or clarifications.
  • Maintain professional call etiquette and ensure all call notes are logged into the CRM system.
  • Collaborate closely with internal operations, technology, and sales teams for the resolution of operational gaps.
• Reporting & Process Improvement
  • Update daily trackers for quotes, policies, renewals, and discrepancies.
  • Prepare weekly MIS reports highlighting productivity, accuracy, and SLA adherence.
  • Identify workflow bottlenecks and recommend process automation or simplification opportunities.

Qualifications & Experience

• Graduate or Postgraduate in Commerce, Business Administration, or Insurance Management.
• 0–3 years of experience in insurance operations, policy servicing, or quote generation.
• Exposure to aggregator or POSP models and multi‑insurer platforms will be an added advantage.

What Does Working at AssetPlus Look Like?

• Best in the Fintech Industry – Gain hands‑on experience in a rapidly evolving sector, working with cutting‑edge financial solutions.
• Exponential Career Growth – Accelerate your professional journey with opportunities to take on new challenges and responsibilities.
• Building a Future Together – Be part of a company that values collaboration and long‑term success.
• Lucrative Roles & Industry Exposure – Work in a role that provides deep insights into the fintech industry, with high‑impact responsibilities.
• Continuous Learning & Development – Enhance your knowledge through structured learning programs and real‑world problem‑solving.
• Team Engagement & Culture‑Building Activities – Participate in fun and engaging team events that foster collaboration and camaraderie.
• Young & Vibrant Team – Work with passionate, driven individuals in an energetic work environment.
• Employee Healthcare Benefits – Prioritising your well‑being with comprehensive health coverage.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Finance, Customer Service, and Information Technology

Industries

Insurance, Financial Services, and IT Services & IT Consulting

Location: Chennai, Tamil Nadu, India