Manager-Operations

Allianz Services; Pune District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Allianz Services is seeking a seasoned Manager Operations to lead end-to-end operations for a strategic US insurance client. This role requires deep US P&C knowledge, strong leadership, and a track record of transforming operations through automation and process improvements.

You will partner with senior stakeholders and drive delivery excellence. The position is office-based in Pune, India, with US night shift alignment and opportunities to shape client outcomes and business growth.

Qualifications

• Bachelor's degree in Business, Insurance, Finance, Operations, Engineering or related discipline.
• Master’s degree / MBA preferred.
• State Insurance Adjuster / Claims Adjuster certification or relevant US state license.
• Lean Six Sigma certification preferred.
• PMP / PRINCE2 / Agile certification preferred.
• Experience with Life Insurance policy administration platforms (Guidewire, Majesco, Sapiens, Vitech, FAST, Oracle/legacy PAS).
• Exposure to RPA, AI/GenAI, workflow automation, process mining and analytics tools.
• Experience working with US clients and understanding US insurance operating models.

Responsibilities

• Lead end-to-end operations for a strategic US insurance client in the P&C space.
• Drive operational excellence, SLAs, KPIs, quality and productivity.
• Identify opportunities to transform operations and drive automation.
• Support new business pursuits, proposals, and client presentations.
• Engage senior client stakeholders and CXO-level audiences with executive communication.

Job description

“130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Job Description

Manager Operations -P&C Insurance - workers compensation

Location

Pune, India

Work Model

Work from Office

Shift

US Night Shift

Role Overview

We are seeking a highly experienced and dynamic Manager Insurance Operations to lead end-to-end operations for a strategic insurance client. This is a high-impact leadership role requiring a strong combination of US Insurance domain expertise - Commercial insurance , operational leadership, client management, project/program management, transition management, automation, business development support and executive communication. The successful candidate will be responsible not only for ensuring operational excellence and meeting agreed service levels, but also for identifying opportunities to transform the operation, improve customer experience, drive automation, support new business pursuits and lead strategic initiatives for the client. The individual should be equally comfortable running the business, improving the business and engaging confidently with senior client stakeholders and CXO-level audiences.

Required Qualifications & Experience Essential

• 10+ years of overall experience, with significant experience in US Insurance operations
• Strong experience managing US Insurance -Property & Casualty - Workers Compensation.
• Demonstrated experience managing end-to-end operations across the Retail / Commercial Insurance value chain.
• Strong understanding of US Insurance products, processes and policy lifecycle.
• Proven experience managing large teams and multiple operational processes.
• Demonstrated experience in client-facing roles with senior US stakeholders.
• Proven experience managing operational SLAs, KPIs, quality and productivity.
• Demonstrated experience in new client transitions / migrations.
• Demonstrated experience in building teams from scratch and scaling them.
• Demonstrated experience in driving automation and process transformation with measurable outcomes.
• Strong project management / program management experience.
• Proven experience creating new business proposals, RFP responses and client presentations.
• Excellent PowerPoint presentation and storytelling skills.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently, manage ambiguity and make sound business decisions.
• Willingness to work in a US night shift environment.
• Willingness to work 100% from office.

Qualifications

• Bachelors degree in Business, Insurance, Finance, Operations, Engineering or a related discipline.
• Master’s degree / MBA preferred.State Insurance Adjuster / Claims Adjuster certification or relevant US state insurance licensing . LOMA / FLMI / ALMI or equivalent Life Insurance certification preferred.
• Lean Six Sigma certification preferred. PMP / PRINCE2 / Agile certification preferred.
• Experience working with Life Insurance policy administration platforms such as Guidewire, Majesco, Sapiens, Vitech, FAST, Oracle/legacy PAS platforms or similar is desirable.
• Exposure to RPA, AI/GenAI, workflow automation, process mining and analytics tools is preferred.
• Experience working with US clients and understanding US insurance operating models is strongly preferred.

105457 | Operations | Management | Non-Executive | Allianz Services | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prospous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board.

Let's care for tomorrow.