PNL Lead

Hireginie Talent Cloud; Dadri; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Hireginie Talent Cloud is seeking an AGM (P&L Lead) in Noida to own the customer journey for enterprise accounts and drive measurable business outcomes through Voice AI deployments.

You will lead AI Agent Product Managers, liaise with customers from feasibility to stabilization, and ensure scalable delivery across multiple stakeholders in a fast-paced environment.

Qualifications

• 8+ years in product, delivery, P&L, or enterprise deployment.
• Strong experience managing complex enterprise relationships and driving execution across multiple stakeholders.
• Technical orientation and comfort working with Product and Engineering teams on AI deployments.
• Excellent communication and relationship-building skills with senior customer stakeholders.

Responsibilities

• Own the P&L for the assigned portfolio, balancing revenue growth and business outcomes, delivering quality and efficiency.
• Run feasibility analysis before signing up new customers and set up deployments for success from day one.
• Manage onboarding, implementation, go-live, stabilization, and ongoing success across the product delivery lifecycle.
• Engage with customer stakeholders to understand goals, risks, and success metrics as a senior trusted partner.
• Drive product delivery so customers operationalize Voice AI agents into daily workflows with measurable impact.
• Plan experimentation cycles and communicate results to internal and external stakeholders.
• Work with Forward Deployment Engineers to build custom solutions per customer requirements.
• Own reporting, drive metrics reflecting customer health and business performance.
• Drive account health, adoption, retention, and expansion readiness through execution and value delivery.
• Identify risks early, remove blockers, and maintain high delivery quality and customer experience.
• Hire, manage, and develop your team, building a high-performing delivery function.

Education

Bachelor's degree in Computer Science, Engineering, or equivalent technical experience

Job description

P&L Lead

About Our Client:

Our client is a business services organization that leverages AI and digital tools, along with human resources, to support customer-facing and operational activities. The company works with organizations across sectors and provides assistance in communication, sales support, and service operations, focusing on improving efficiency and scalability.

Job Description: P&L Lead

Location: Sec 3, Noida

Experience: 8+ Years

Qualification: Bachelors in Computer Science, Engineering, or equivalent technical experience

About the role:

As AGM (P&L Lead), you will be accountable for how Client's enterprise customers experience, adopt, and derive lasting value from our Voice AI platform. You will lead a team of AI Agent Product Managers and partner deeply with customers, from feasibility and onboarding through to stabilization and long-term success.This role sits at the intersection of product delivery, execution, customer success, deployment excellence, and business outcomes.

You will own the complete customer journey for a set of key accounts, ensuring that every deployment translates into measurable business outcomes. You will work closely with the pod leads and central teams to maintain execution excellence, strong account health, and scalable delivery practices.

Responsibilities:

• Own the P&L for the assigned portfolio, balancing revenue growth and business outcomes, delivering quality and operational efficiency.
• Run feasibility analysis before signing up new customers, ensuring the right fit and setting up deployments for success from day one
• Manage the complete product delivery lifecycle: onboarding, implementation, go-live, stabilization, and ongoing success
• Engage deeply with customer stakeholders to understand goals, risks, deployment requirements, and success metrics, acting as a senior trusted partner to their teams
• Drive product delivery, ensuring customers can operationalize Client's Voice AI agents into their day-to-day workflows with measurable business impact
• Plan and execute experimentation cycles, deriving and communicating results and outcomes to both internal and external stakeholders
• Work with Forward Deployment Engineers (FDEs) to build custom solutions tailored to individual customer requirements
• Own internal and external reporting, managing and driving the metrics that reflect both customer health and business performance
• Drive account health, adoption, retention, and expansion readiness through strong execution and consistent value delivery
• Identify risks early, remove blockers proactively, and maintain high standards of delivery quality and customer experience
• Hire, manage, and develop your team, building a high-performing delivery function over time

Requirements:

• 8+ years of relevant experience across product, product-led delivery, P&L Lead, enterprise implementation, customer success, or operations in high-growth technology/AI environments
• Strong experience managing complex enterprise relationships and driving execution across multiple stakeholders
• Good business understanding - connecting customer goals, operational execution, and long-term account success
• Strong technical orientation and comfort working closely with Product and Engineering teams on large-scale AI or tech-enabled deployments
• Excellent communication and relationship-building skills, especially with senior customer stakeholders
• Ability to thrive in fast-moving, ambiguous environments where you help shape solutions as much as you deliver them
• Strong ownership mindset, high agency, and ability to build systems instead of relying only on firefighting
• Proven experience in team management, including hiring, mentoring and leading high-performing cross-functional teams