PMO Head with Delivery Excellence

InApp; Thiruvananthapuram; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

InApp is seeking a Head of PMO to establish and run a central delivery governance function, ensuring visibility, predictability, and early risk detection across all projects. The role enables Delivery Directors to focus on strategic growth, client relationships, and operational excellence rather than transactional oversight.

The ideal candidate brings 12+ years in delivery and PMO leadership, with experience in multi-project environments and a track record of partnering with senior leadership to

Qualifications

• 12–18+ years in delivery, program management and PMO leadership.
• Proven experience setting up or transforming PMO functions.
• Strong exposure to complex, multi-project delivery environments.
• Experience working closely with senior leadership.

Responsibilities

• PMO Setup & Governance Framework: Design and implement the overall PMO operating model.
• Establish/Refine governance structure, cadence, and accountability.
• Establish/Refine standards for project lifecycle, reviews, and reporting.

Skills

PMO leadership

Governance

Stakeholder management

Analytical skills

Data interpretation

Communication skills

Tools

Jira

Azure DevOps

Power BI

Job description

Job Description Head of PMO

Role Purpose

Establish and run a central delivery governance function that provides visibility, predictability, and early risk detection across all projects, enabling Delivery Directors to focus on strategic growth, client relationships, and operational excellence rather than transactional oversight.

Key Responsibilities

1. PMO Setup & Governance Framework

• Design and implement the overall PMO operating model


• Establish/Refine governance structure, cadence, and accountability


• Establish/Refine standards for project lifecycle, reviews, and reporting

2. Delivery Intelligence & Predictability

• Define/Refine and track leading and lagging indicators of delivery health


• Establish early warning mechanisms (risk trends, slippages, dependency risks)


• Create/Refine standardized RAG criteria and health definitions


• Ensure predictability across schedule, scope, quality, and capacity

3. Data-Driven Decision Enablement

• Build a single source of truth for delivery data (over a period of time)


• Translate raw data into insights for leadership decision-making


• Ensure dashboards focus on actionable intelligence, not raw metrics


• Enable scenario-based visibility (what's at risk, what needs intervention)

4. PMO Structure, Tools & Processes

• Design PMO org structure, roles, and responsibilities


• Select and/or optimize tools (Jira, Azure DevOps, Power BI, etc.)


• Automate data collection and reporting wherever possible


• Define standard templates, cadence, and reporting mechanisms

5. Delivery Risk & Governance

• Check effective Risk & Issue management practices across projects


• Ensure Delivery governance reviews and actions are followed through


• Bring delivery health and key risks view to delivery leadership


• Facilitate RCA and common learnings for continuous improvement

6. Capability Enablement

• Provide guidance and enablement to Project Managers on governance, planning, and execution standards, ensuring consistency in delivery.

7. Leadership Engagement

• Act as a trusted partner to Delivery Directors / Head and leadership team


• Present insights, trends, and recommendations at leadership forums


• Enable leadership to focus on strategy, not operational firefighting

Must-Have Skills & Experience

Experience

• 12–18+ years in delivery, program management and PMO leadership


• Proven experience setting up or transforming PMO functions


• Strong exposure to complex, multi-project delivery environments


• Experience working closely with senior leadership

Core Competencies

• Strong analytical and data interpretation skills


• Deep understanding of delivery lifecycle and governance


• Ability to design scalable frameworks and operating models


• Excellent stakeholder management and communication skills


• Strong problem-solving and decision-making capability

Preferred / Nice-to-Have Skills

• Experience in large services or product engineering organizations


• Familiarity with Agile / Hybrid delivery environments


• Hands-on experience with tools like Jira, Azure DevOps, Power BI


• Exposure to portfolio management and financial tracking


• Change management or transformation experience

What Success Looks Like

• Leadership has real-time visibility into delivery health


• Issues are identified early, not during escalations


• Delivery predictability improves measurably


• Reduced firefighting and higher leadership confidence


• PMO is seen as a strategic enabler, not an overhead function