PLS - Veeva / CRM Specialist - Senior Associate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

PwC Acceleration Center India is seeking a Veeva/CRM Senior Associate to support data-driven client solutions. The role involves shaping CRM analytics, building data pipelines, and mentoring junior members within PwC's Data Science practice in Bengaluru.

You will translate business needs into practical system improvements while collaborating across client teams. Ideal candidates bring 4+ years of experience, proficiency in English, and expertise in Veeva CRM configuration and Salesforce

Qualifications

• Bachelor's degree is required.
• 4+ years of experience in data analytics, CRM, or related fields.
• Proficient in English, both written and spoken.

Responsibilities

• Analyzing client data and business requirements to support Veeva CRM and analytics workstreams.
• Developing data models, workflows, and technical solutions to translate business needs into insights.
• Applying statistical analysis and data mining to identify patterns and inform recommendations.
• Creating and maintaining data pipelines, quality checks, and client-ready reporting outputs.
• Collaborating with client teams to gather requirements, clarify priorities, and advance milestones.
• Interpreting complex data sets and presenting findings through clear visuals and presentations.
• Mentoring junior team members and reviewing deliverables for accuracy.

Skills

Veeva CRM configuration

Salesforce administration

Data analysis

Client collaboration

Mentoring juniors

Education

Bachelor's degree

Tools

Veeva CRM

Salesforce

Power BI/Tableau

Job description

The Opportunity Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Veeva / CRM Specialist you will support client-facing data and analytics engineering work within our Data Science practice, helping shape CRM solutions that turn raw data into usable insights for decision-making. As a Senior Associate you will analyze complex problems, manage assigned workstreams, mentor junior team members, and use critical thinking to navigate shifting client needs while building meaningful relationships and developing your personal brand. In this role at PwC, you will contribute to exploratory analysis, descriptive analysis, statistical modeling, and data visualization efforts that support business decisions and reflect a deeper understanding of the client context.

Responsibilities

• Analyzing client data and business requirements to support Veeva CRM and related analytics workstreams
• Developing data models, workflows, and technical solutions that translate business needs into actionable insights
• Applying statistical analysis, machine learning, and data mining techniques to identify patterns and inform recommendations
• Creating and maintaining data pipelines, quality checks, and reporting outputs for client delivery
• Collaborating across client teams to gather requirements, clarify priorities, and advance project milestones
• Interpreting complex data sets and synthesizing findings into clear visualizations and presentations
• Supporting exploratory analysis and troubleshooting across data science workflows and digital toolsMentoring junior team members and reviewing assigned deliverables for accuracy and consistency

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Artificial Intelligence and Robotics, Business Analytics, Computer and Information Science, Computer Engineering, Computer Programming, Data Processing/Analytics/Science, Engineering, Information Technology, Machine Learning, Management Information Systems, Mathematics, Statistics, Systems Engineering
• Demonstrating Veeva CRM configuration experience in client support settings
• Applying data analysis and visualization tools to inform recommendations
• Interpreting complex business needs into practical system improvements
• Collaborating across teams while managing ambiguity and changing priorities
• Mentoring junior team members through feedback and knowledge sharing
• Veeva CRM configuration
• Salesforce platform administration
• Call planning and cycle plan setup
• Territory and alignment management
• Data model and object configuration
• Veeva Align and Network integration
• Requirements documentation