PLM Support Engineer

Productspace Software; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

ProductSpace is seeking a permanent PLM Support Engineer to manage the day-to-day operations and upkeep of a Siemens Teamcenter PLM system. You will be deputed onsite for 3 years at our client facility, a premier Public Sector Defence Manufacturing enterprise to provide immediate technical assistance, maintain system stability, and prevent downtime for active engineering projects.

You will troubleshoot CAD-to-PLM integrations (NX/AutoCAD), monitor licenses, and perform minor workflow

Qualifications

• Bachelor's degree or Diploma in Engineering, IT, or a related field.
• Minimum of 3 years of experience in Siemens Teamcenter administration, IT support, or system maintenance.
• Solid understanding of Teamcenter modules (Access Manager, Structure Manager, Change Management, and workflow execution).
• Experience troubleshooting NX CAD and AutoCAD integrations.
• Basic hands-on troubleshooting experience with interactive technical authoring tools or 3D publication software (exposure to Siemens RapidAuthor suite is highly preferred).
• Basic understanding of Oracle database environments and Windows Server administration.
• Excellent troubleshooting skills and a customer-service-oriented approach.
• Indian citizenship (required for secure government site clearance), medical fitness, and clean background check for police verification.

Responsibilities

• Day-to-Day User Support: Provide rapid, hands-on troubleshooting for CAD designers, engineers, and managers experiencing Teamcenter issues.
• System Maintenance: Monitor system performance, run daily health checks, and manage license usage (floating/network licenses) across workstations.
• Minor Configurations: Implement authorized minor updates to workflows, user roles, access privileges, and data classifications.
• Integration Support: Maintain and troubleshoot CAD-to-PLM connections (NX and AutoCAD) and coordinate database issues with local IT teams.
• RapidAuthor Application Support: Maintain and troubleshoot client-side installations of the RapidAuthor suite, resolving licensing, connection, and rendering issues for technical writers.
• Publication Workflow Maintenance: Support technical publication workflows by assisting authors in using the Rapid Author Connector for Teamcenter to check-out CAD models and check-in updated manuals.
• Data Translation Troubleshooting: Troubleshoot failed CAD-to-technical-data conversions occurring within the Rapid Data Converter and coordinate with database admins to resolve memory or server bottlenecks.
• Onboarding Guidance: Provide ongoing, informal training and support to new users and contract staff joining the project.
• OEM Liaison: Log tickets and work directly with Siemens technical support to resolve complex bugs, software updates, and patch installations.

Skills

Teamcenter administration

IT support

Troubleshooting

Customer service

On-site work

Education

Bachelor's degree in Engineering/IT

Tools

Siemens Teamcenter

NX

AutoCAD

RapidAuthor

Windows Server

Oracle Database

Job description

Position Overview

ProductSpace is seeking a permanent PLM Support Engineer to manage the day\\-to\\-day operations and upkeep of a newly deployed Siemens Teamcenter PLM system. You will be deputed onsite for 3 years at our client facility, a premier Public Sector Defence Manufacturing enterprise to provide immediate technical assistance, maintain system stability, and prevent downtime for active engineering projects.

Key Responsibilities

• Day\\-to\\-Day User Support: Provide rapid, hands\\-on troubleshooting for CAD designers, engineers, and managers experiencing Teamcenter issues.


• System Maintenance: Monitor system performance, run daily health checks, and manage license usage (floating/network licenses) across workstations.


• Minor Configurations: Implement authorized minor updates to workflows, user roles, access privileges, and data classifications.


• Integration Support: Maintain and troubleshoot CAD\\-to\\-PLM connections (NX and AutoCAD) and coordinate database issues with local IT teams.


• RapidAuthor Application Support: Maintain and troubleshoot client-side installations of the RapidAuthor suite, resolving licensing, connection, and rendering issues for technical writers.


• Publication Workflow Maintenance: Support technical publication workflows by assisting authors in using the Rapid Author Connector for Teamcenter to check-out CAD models and check-in updated manuals.


• Data Translation Troubleshooting: Troubleshoot failed CAD\\-to\\-technical-data conversions occurring within the Rapid Data Converter and coordinate with database admins to resolve memory or server bottlenecks.


• Onboarding Guidance: Provide ongoing, informal training and support to new users and contract staff joining the project.


• OEM Liaison: Log tickets and work directly with Siemens technical support to resolve complex bugs, software updates, and patch installations.

Requirements Qualifications Skills

• Bachelors degree or Diploma in Engineering, IT, or a related field.


• Minimum of 3 years of experience in Siemens Teamcenter administration, IT support, or system maintenance.


• Solid understanding of Teamcenter modules (Access Manager, Structure Manager, Change Management, and workflow execution).


• Experience troubleshooting NX CAD and AutoCAD integrations.


• Basic hands\\-on troubleshooting experience with interactive technical authoring tools or 3D publication software (exposure to Siemens RapidAuthor suite is highly preferred).


• Basic understanding of Oracle database environments and Windows Server administration.


• Excellent troubleshooting skills and a customer-service-oriented approach.


• Indian citizenship (required for secure government site clearance), medical fitness, and clean background check for police verification. No personal electronic devices are permitted in the client secure work zones.

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