PLM Support Engineer

ProductSpace Software India Pvt. Ltd.; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ProductSpace Software India Pvt. Ltd. in Chennai seeks a permanent PLM Support Engineer to manage day-to-day operations of a newly deployed Siemens Teamcenter PLM system.

You will be onsite for 3 years at a premier Public Sector Defence Manufacturing facility to provide immediate technical assistance and maintain system stability. You will troubleshoot CAD/PLM integrations, manage license usage, support RapidAuthor, and assist with publication workflows.

Qualifications

• Bachelor’s degree or Diploma in Engineering, IT, or a related field.
• Minimum of 3 years of experience in Siemens Teamcenter administration, IT support, or system maintenance.
• Solid understanding of Teamcenter modules (Access Manager, Structure Manager, Change Management, and workflow execution).
• Experience troubleshooting NX CAD and AutoCAD integrations.
• Basic hands-on troubleshooting experience with interactive technical authoring tools or 3D publication software (exposure to Siemens RapidAuthor suite is highly preferred).
• Basic understanding of Oracle database environments and Windows Server administration.
• Excellent troubleshooting skills and a customer-service-oriented approach.
• Indian citizenship (required for secure government site clearance), medical fitness, and clean background check for police verification.

Responsibilities

• Day-to-Day User Support: Provide rapid, hands-on troubleshooting for CAD designers, engineers, and managers experiencing Teamcenter issues.
• System Maintenance: Monitor system performance, run daily health checks, and manage license usage across workstations.
• Minor Configurations: Implement authorized minor updates to workflows, user roles, access privileges, and data classifications.
• Integration Support: Maintain and troubleshoot CAD-to-PLM connections (NX and AutoCAD) and coordinate database issues with local IT teams.
• RapidAuthor Application Support: Maintain and troubleshoot client-side installations of the RapidAuthor suite, resolving licensing, connection, and rendering issues for technical writers.
• Publication Workflow Maintenance: Support technical publication workflows by assisting authors in using the Rapid Author Connector for Teamcenter to check-out CAD models and check-in updated manuals.
• Data Translation Troubleshooting: Troubleshoot failed CAD-to-technical-data conversions occurring within the Rapid Data Converter and coordinate with database admins to resolve memory or server bottlenecks.
• Onboarding & Guidance: Provide ongoing, informal training and support to new users and contract staff joining the project.
• OEM Liaison: Log tickets and work directly with Siemens technical support to resolve complex bugs, software updates, and patch installations.

Skills

Siemens Teamcenter administration

IT support

System maintenance

NX CAD integration

AutoCAD integration

RapidAuthor

Oracle databases

Windows Server administration

Troubleshooting

Customer service

Education

Bachelor’s degree or Diploma in Engineering, IT, or a related field

Tools

RapidAuthor

Job description

Position Overview

ProductSpace is seeking a permanent PLM Support Engineer to manage the day-to-day operations and upkeep of a newly deployed Siemens Teamcenter PLM system. You will be deputed onsite for 3 years at our client’s facility, a premier Public Sector Defence Manufacturing enterprise to provide immediate technical assistance, maintain system stability, and prevent downtime for active engineering projects.

Key Responsibilities

• Day-to-Day User Support: Provide rapid, hands-on troubleshooting for CAD designers, engineers, and managers experiencing Teamcenter issues.
• System Maintenance: Monitor system performance, run daily health checks, and manage license usage (floating/network licenses) across workstations.
• Minor Configurations: Implement authorized minor updates to workflows, user roles, access privileges, and data classifications.
• Integration Support: Maintain and troubleshoot CAD-to-PLM connections (NX and AutoCAD) and coordinate database issues with local IT teams.
• RapidAuthor Application Support: Maintain and troubleshoot client-side installations of the RapidAuthor suite, resolving licensing, connection, and rendering issues for technical writers.
• Publication Workflow Maintenance: Support technical publication workflows by assisting authors in using the Rapid Author Connector for Teamcenter to check-out CAD models and check-in updated manuals.
• Data Translation Troubleshooting: Troubleshoot failed CAD-to-technical-data conversions occurring within the Rapid Data Converter and coordinate with database admins to resolve memory or server bottlenecks.
• Onboarding & Guidance: Provide ongoing, informal training and support to new users and contract staff joining the project.
• OEM Liaison: Log tickets and work directly with Siemens technical support to resolve complex bugs, software updates, and patch installations.

Requirements

Qualifications & Skills

• Bachelor's degree or Diploma in Engineering, IT, or a related field.
• Minimum of 3 years of experience in Siemens Teamcenter administration, IT support, or system maintenance.
• Solid understanding of Teamcenter modules (Access Manager, Structure Manager, Change Management, and workflow execution).
• Experience troubleshooting NX CAD and AutoCAD integrations.
• Basic hands-on troubleshooting experience with interactive technical authoring tools or 3D publication software (exposure to Siemens RapidAuthor suite is highly preferred).
• Basic understanding of Oracle database environments and Windows Server administration.
• Excellent troubleshooting skills and a customer-service-oriented approach.
• Indian citizenship (required for secure government site clearance), medical fitness, and clean background check for police verification. No personal electronic devices are permitted in the client’s secure work zones.