Plaza Manager

Adani Group; Chennai District; Vor Ort; INR 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Adani Group is seeking an experienced toll operations supervisor in Chennai to plan, monitor, and optimize toll collection and traffic flow at plazas. The role emphasizes Tamil-language proficiency, customer service, and strong adherence to quality standards.

You will oversee front desk and POS operations, coordinate with finance for revenue reconciliation, and ensure regulatory compliance while delivering efficient service to end-users and stakeholders.

Qualifikationen

• Graduation in any discipline.
• 8-12 years of work experience.
• Proficient in Tamil language.

Aufgaben

• Plan, execute, and monitor toll operations to ensure adherence to quality standards and procedures.
• Investigate discrepancies, violations, and operational issues to maintain revenue integrity.
• Supervise front desk administration, POS operations, and customer service interactions.
• Manage toll collection operations daily, including staff direction and performance monitoring.
• Monitor toll collection performance, identify improvements, and implement service enhancements.
• Traffic Flow Management and Technical Support: use monitoring software to optimize traffic flow at toll plazas and ensure equipment functions optimally.
• Revenue Reconciliation: ensure accurate reconciliation of toll revenue with transaction records and minimize mis-classification and leakage.
• Reporting and Compliance: prepare MIS reports and monitor performance metrics to improve toll systems and ensure regulatory compliance.
• Customer Service and Front Desk Administration: supervise front desk, POS, and customer services to maintain high service standards.

Kenntnisse

Tamil language

Customer service

Operations supervision

Quality awareness

Ausbildung

Graduation in any discipline

Jobbeschreibung

Responsibilities

• Plan, execute, and monitor all aspects of toll operations to ensure adherence to quality standards and procedures.
• Investigate discrepancies, violations, and operational issues to maintain revenue integrity.
• Supervise front desk administration, Point of Sale operations, and customer service interactions.
• Manage toll collection operations daily, including staff direction and performance monitoring.
• Monitor toll collection performance, identify improvements, and implement service enhancements.
• Traffic Flow Management and Technical Support
  • Utilize monitoring software and tools to optimize traffic flow at toll plazas.
  • Ensure all equipment and systems function optimally for efficient toll collection.
  • Provide operational and technical guidance to staff, advising on operational matters.
  • Conduct traffic surveys to inform decision-making and enhance service delivery.
  • Handle end-user complaints promptly, implementing measures for resolution and recurrence minimization.
  • Execute traffic surveys and assist customers as needed.
• Revenue Reconciliation
  • Ensure accurate reconciliation of toll revenue with transaction records.
  • Minimize mis‑classification, exemption and violation on a daily basis to check against pilferage and leakage of revenue.
  • Identify discrepancies or irregularities in revenue collection and implement corrective measures.
  • Coordinate with finance and accounting teams to resolve reconciliation issues promptly.
• Reporting and Compliance
  • Prepare weekly/monthly MIS reports on operational processes, productivity, and revenue collection.
  • Monitor performance metrics, identify areas for improvement in toll collection systems.
  • Ensure compliance with regulatory requirements and service level agreements.
• Customer Service and Front Desk Administration
  • Supervise front desk administration, Point of Sale (POS), and customer services to maintain high service standards.
  • Ensure prompt service delivery and handle customer inquiries and complaints effectively.

Qualifications

• Education: Graduation in any discipline.
• Work Experience: 8-12 years.
• Proficient in Tamil language.

Stakeholders

Internal Stakeholders: Projects Team.

External Stakeholders: Client (NHAI), Banks, IE, Local Administration, Police / Health Services, Contractors.